Customer Ratings & Reviews

I'm a tech guy and love to install/setup most things myself. I really didn't want to go with total tech but when i purchased a new home, i decided to have Geek Squad install my 3 mounted TVs (one was mounted into brick). they did a great job and the service more than paid for itself. I renewed because i get additional discounts on services and products and i'm having them do more work for me this year.

My biggest problem getting value from this plan is my not thinking of using it as quick as I could. When I have called for help, the help as been there and they have taken as much time as needed. Over the years I have solved many problems myself, but many times it has been frustrating and time consuming. It is great to have someone with know how there to assist

Excellent services, these guys are always there for you very easy to talk to and willing to help you all the way in whatever problem you may have, they keeps you updated on what ever services they are doing for you, I honestly don’t have any faults.membership is at a good price and I love that I can get automatic updates.

I had a computer go bad. Took ti into the Geek Squad. They told me it was the Mother Board, and suggested a device that would left me keep the hard drive and use it externally. It is still working great! With a mother computer, they replaced my mechanical HD with a solid state and it is phenomenal Roy was so helpful and considerate. Best Buy is a no brainer when computer help is needed.

I have been a customer of /total Tech Support for several years and enjoy, appreciate, with confidence the Tech Support Team offer. Whenever I find a problem with my computer Total Tech Geek Support offers, professional service to correct my computer. I recommend this surface highly.

A must! I have experienced a few things that I couldn't have gotten through without GS Total Support. GS helped me through things the manufacturers didn't help me with and as well GS referred me to manufacturer's that were very helpful. GS assistance qualified a couple manufacturers better decisions to assist or replace products. Thank you Best Buy! And GS

I've used this service several times now. Not only for the products you buy from Best Buy but other electronics you own. I've taken 2 laptops in for them to update and service as well as called the customer support to help with a blu ray player issue I was having. If you want the ease of having an expert help setup a laptop or walk you through an electronic issue over the phone, then this is worth it.

Have told my friends to purchase their gear at Best Buy and to pay for Geek Squad tech support. Had a problem with an old printer and walked into the store and out with a new printer and gift card within 10 min...had a problem with my laptop and they stripped it down and readded the programs before my golf league...I was relieved...happy and so was the league..

IN THE BEGINNING, THE TECH SUPPORT WAS FANTASTIC!! EASE OF TALKING WITH LOCAL TECH SUPPORT PEOPLE WAS GREAT AND VERY INFORMATIVE. HOWEVER, SOME OF THE OVERSEAS OPERATORS ARE NOT EASILY UNDERSTOOD AND THEREFORE CAN'T HELP RESOLVE THE PROBLEM. IT REQUIRED ME CALLING BACK AND HOLDING LONG TIMES UNTIL I GOT SOMEONE I COULD COMMUNICATE WITH IN ENGLISH. THEY KNOW THEIR STUFF! NO DOUBT.

I have used the total tech support for some time. The techs are very good. Contacting them via phone can be slow. And setting up appointments may have you wait 1-3 days for an appointment. Discounts available with Total Tech do not apply to all of Best Buys products or services. Despite the inconveniences mentioned I have repurchased Total Tech Support. This time thru my wife to get a 10% credit towards a future purchase

We have now days so many electronic devices that can go wrong it's good to know the Geek Guys are there. Having a Contract with them when ever problems arise with my computers know they can solve my problems quickly. Many locations even in Hawaii.

I have been pleased with the availability and the expertise of the people at Geek Squad. Over the course of this past year (Fall 2020 to Fall 2021) there was only one instance in which I had not been satisfied was when the boy who answered, did not, in fact, have the requisite expertise and failed to escalate or refer to someone else who did.

Total Tech Support from BB ----- would NOT be WITHOUT it! I live in a rural area (60 miles from a major town and 60 miles from the BB store). My "home store" has proven to have VERY good in-store tech services (I don't think all BB stores do. The ease, and speed of access to help online from tech services has saved me many, many times!

Decided to purchase Total Tech Support when I bought a huge big screen TV from Best Buy as well as a TV for the wall along with wall mount and a hidden in the wall cable/cord system. Total Tech Support delivered, installed and set up everything in this visit and back again when I got smart lock for my house. I got everything at a discount.

Can't go wrong with the membership! Whenever I have a problem I call and they are always there ready and willing to help. Doesn't take long for appointment if they need to come into the home. The technicians are very prompt and make it as easy for the customer to understand their new items!!

Total Tech Support is one of the best bargains in Tech Support. I used it all the time to maintain my 3 computers. The Geek Squad really knows thier stuff. This is my 5th year as a Total Tech Support member. I will always keep renewing my membership as it saves me money every year. VERY Highly Recommend. Just join and start saving money. You are going to love a Total Tech Support .

Total Tech support is great. It covers all of my devices. I get a discount if the Geek Agent set up my printer. I did not have to pay for delivery of my new stove, and the Geeks are now trained to repair appliances whether or not they were purchased at Best Buy. They are knowledgeable, and the cost is less than I used to pay for outside appliance repair

In December I had a problem with my Dell laptop computer. I brought it into the Geek Squad and they told me I had viruses on it even thought I had Webroot internet security. My computer was only 11 months old. When i purchased my computer, I also purchased the total Tech support. They took the viruses off my computer and I wasn't charged because I had Total Tech support. it is worth every penny they chare for it.

I have had a Geek Squad membership for 13 years straight and can honestly say they have NEVER let me down. No matter what product you buy they keep it running perfectly for you. I've never asked a question they have not been able to answer. I have used them in store in in home and am amazed at the knowledge of these folks. Always professional, courteous and up on the latest tech gadget.

I used to think that they fixed only the things you bought from them, but not true. they come out to your House if you need. getting an appointment is easy staff are always great. I think I have used then 5 times already this year. The support cost paid for it sen after the first visit