Customer Ratings & Reviews

Geek Squad helped me recover all of the data on an external hard drive that had a broken port. They did not guaranty that they would be able to recover the data due to the damage, but they were able to recover and back up all of the data, which saved me significant potential costs that I would have incurred to have the hard drive sent out to a vendor, taken apart and then attempt to recover the data. Thank you very much.

I purchased Total Tech Support when I bought my newest laptop because I wanted help setting it up and transferring my data. I never cancelled it and have used it for help with my laptop and the setup of my new smart tv. It also contains virus protection on my laptop.

I bought a new phone. I have two jobs and several projects. I have three houses, and live in two different states. I am not tech skilled. My Best Buy friends ARE very helpful, in both Tulsa, Oklahoma and Duluth Minnesota. But, the phone thing? That was above and beyond. Absolutely amazing support and assistance.

It is so nice to have technical Support when needed... We are Senior Citizens and definitely need help My hubby and I really liked having a Best Buy Consultant, Michael Clark help replace, update and smarten our home. Even ordered a new LG Washer and Dryer Tower. Experience was perfect... Best Buy Team handles everything

I’ve had to use Tech Support numerous times so it has been well worth the money. I’ve had laptop issues that they solved for me as well as iPhone issues that they’ve fixed. Don’t know what I would’ve done without GeekSquad

Total Tech Support is a plan that we purchased to ensure help with installation and product use. We have used it quite a few times this year, for installation of Nest cameras, a new TV on a wall mount, and mesh wifi. It also provides extended protection and discounts on many Best Buy products and services. Worth every penny.

Best piece of mind I have bought over the years. It is right up there with Triple A. When I have a problem with my computer, I know longer have to be concerned about it. The Geek squad has come to my rescue several times and I am very grateful. I would encourage everyone to purchase this total tech support agreement. Well worth the money.

Total Tech Support is amazing. No matter how I contact them, they are willing to serve. I appreciate every tech that I ever encountered for assistance. Very professional, respectful, courteous and truly concerned when you have a problem or need help. THANKS SO MUCH Ladies and Gents

The total tech deal was originally purchased to protect the possibility of computer problems, but thru the grace of God there has not been any problems with that , and total tech paid for It self in other ways , Great

THIS IS THE BEST COMPUTER TECHNICIAN SERVICE. With the Geek Squad Total Tech Support, it allows with this service to look or work on any of your electronics. You are covered for any service you may need. My suggestion is to purchase this service & the Geek Squad is very knowledgeable. They are the only company that I call for service of my electronics. Great service.

I like the fact that if there are any issues with my technology equipment ( desktop, laptop, tablet or printer) I can rely on the Geek Squad to help me figure it out. My protection also covers my household appliances so I don't have to pay for the manufacturer's extended warranty so it is a win, win situation for me. Thank you! Best Buy for saving me time and money!

For a single women I have been very happy with the help that I have received from this service. I’m not into computers much and don’t like to try to figure things out with them, my profession is working with people. Total tech has been extremely helpful for me, thank you for this service!

Best Buy has a wonderful Tech Support team. They take their time and answer all of my questions while I am in store. I don't like the fact that we can't call our local store directly any more , that the service call is out sourced. I miss being able to talk to my team at my local Best Buy. SO... I go into the store to handle any problems.

A necessity and am glad we this. They were very helpful and made sure all was working and they installed our Mesh system so we have better signal throughout our facility.

Best survivor mode for me. I have used computers for years, but still have questions, or need assistance from time to time, and they are right there for me every step of the way. Plus assisted me in purchasing a new computer

We have used Total Tech Support for several years, ever since we bought an 85" Sony TV. They helped with the setup, remote set up and have repaired my computers a few times. I have always had excellent service.

A very helpful resource when we are having issues with our TVs, computers, and phones. Working with people that are knowledgeable that we can trust that can resolve our problems is reassuring and comforting.

I love my support team. I like that all my devices are being serviced and protected in the same place. I will not buy any tech from any other store. Their Teck support is amazing, They have so much patience and walk you through any difficulty. Thanks, tech support you are amazing.

Over several years I have enjoyed Tech Support service, but the plan has been changed to just one choice. I have only experienced one exception to the usual excellent customer service I receive from Tech Support staff. I continue to purchase the yearly membership because I can reach out at any time for assistance. This last year I have noticed that wait times have increase quite a bit, but I would still recommend the convenience of having a "geek squad" there when I need them.

My household has used Geek Squad and Best Buy for over a decade. This is a great service between these two companies that improves even when there is some crisis in the market such as COVID19. The team is there to provide service and support. Though there are times when it is busy, it is great to know that the next person is there to help when the line is freed. Great team! Great service!