Customer Ratings & Reviews

The total tech deal was originally purchased to protect the possibility of computer problems, but thru the grace of God there has not been any problems with that , and total tech paid for It self in other ways , Great

Best survivor mode for me. I have used computers for years, but still have questions, or need assistance from time to time, and they are right there for me every step of the way. Plus assisted me in purchasing a new computer

The best support I can get. I love it! Sometimes I don't understand what some of the support people are saying but after a couple of repeats, I'm good. I've had one who had an attitude issue but I overlooked her issues because I needed assistant with my computer.

Total Tech Support is well worth the price. When a problem or issue has arisen in the past they have provided me with quick, efficient and reliable service. The ease of installation for the dash cam that I purchased a few months ago also factors into my positive review for the Tech Support Service & Staff.

this plan is very good but it has degraded with the covid virus. It has gotten harder to be able to get an appointment when it convenient. Most time i have had to wait 10 to 20 minutes in line even when i had an appointment. But will say that the repair was done quickly and accurately.

I recently moved from the east coast to the west coast. My Best Buy experience started when I purchased two TV's. The Total Tech Support membership gives you access to the Geek squad. So far that purchase has been worth the money, when I had some computer issues and in helping me set up my new phone.

We have used Total Tech Support for several years, ever since we bought an 85" Sony TV. They helped with the setup, remote set up and have repaired my computers a few times. I have always had excellent service.

I have had the Total tech support package for several years and will never be without it as long as I rely on technology. Knowing that whenever I need assistance, I can depend upon the Geek Squad for remedial action with all the costs covered is, to me, worth the cost of the Total Tech Support plan. I will never be without it.

I truly love being a total tech member the perks are great and free installs are amazing . I truly think that there should be extra points because you are a member when you purchase something. I spent 8,000.00 dollars and I got 10 dollars worth of points??? That should be a lot more for being total tech member.

A very helpful resource when we are having issues with our TVs, computers, and phones. Working with people that are knowledgeable that we can trust that can resolve our problems is reassuring and comforting.

Total Tech Support can be really helpful. I purchased it because it was cheaper than buying a new computer. It all added up into savings of the next year and made me to extend the service for the next year. In addition, a customer receives a complete antivirus for all devices. I am truly advise anyone who has more than 2 computers to us the Total Tech Support.

Worth the yearly membership cost. Have had my equipment serviced routinely and the ease of mind knowing that if I have problems I can just schedule a service. Have not used the installation option but good that it’s there

I enjoy having the total tech-support. I’ve had it for the last two years and it has been useful. My only qualm is that they should be able to come in home and do installation of TVs especially if you bought the TV from Best Buy as well. I don’t think there should be a charge of $50 instead of the $150 that they charge. Also if you bring in a Device into the store and they see that you have total tech they should give you some priority because you’re paying for the service where as people just walking in or not

I love the Best Buy Total Tech Support is a great service and if you get a really committed, knowledgeable service representative you will get a resolution 9/10 times you call. Also, you can go in the store to get immediate customer service and if you get to know the right ones, you will get great results as well.

I'm a Fixer, and to Prevent Becoming a Spoiler, I added and embraced the purchase of Total Tech Support membership. My appliances, purchased items and supplies have benefited from top quality, services, performances and durable outcomes, thanks too Best Buy's Total Tech Support, Powered by Geek Squad. Keep doing what you're doing.

when you have this yearly tech support, it really saves you alot of time for the tech person we have is ryan Kennedy. he goes above and beyond . he answers all question no matter how sometimes is simple to him is difficult for us.

Love it. Saves a lot of money if you are like me and like the security of protection plans and use Geek Squad for installation services. Great that they will also look at products that weren't bought from best buy. Only issue is that there is a difference between Geek Squad and some of the 3rd party vendors they use.

My apple desktop all in one unit is heavy for me to carry to the store. They came to my house and took care of everything. restored it back to previous settings before the apple update had rearranged all of my icons and home page etc. They also set umps new keyboard for me while they were here.

Total tech support is worth every penny. I’ve had it for 2 years now. I have used it for installations, software fixing and hardware replacement. I had tv mounted, Ring security set up, many questions asked. It is very easy to use. I have a cpu that is 7 years old. I was going to recycle it. I took it to Geek Squad and had it wiped. It works great now.

Best Buy Total Tech Support Powered by Geek Squad is features. one of our favorite Best Buy options. When we purchase any devices or items. We feel good knowing Best Buy Total Tech Support Powered by Geek Squad has our back. Simple to make an appointment on-line. Even with the Pandemic, these guys have not missed a beat!