Customer Ratings & Reviews

I love my Total Tech Support Memberbership! I have used it often, both in person and at Best Buy. It is so easy to call the Tech support when you have a problem and it can be taken care of over the phone. Great thing to have!

Geek Squad gives your family the assurance that your devices will be properly serviced and maintained. The outside delivery service for appliances is not as good as in store Geek Squad. They chose to not install our dishwasher over less than 1/16 of inch in counter height. Best Buy was unable to offer a solution for this situation. Still, no dishwasher at our house months later.

Best Buy Total Tech Support and the Geek Squad are invaluable to me with in-home or assistance on the phone with any issues I have 24/7. The agents are professional, efficient and yet so friendly so that even someone like me who is not tech savvy feels comfortable and understands the issues.

This is a wonderful service that Best Buy provides for about $200 per year. It is well worth it to have peace of mind that whatever computer trouble I have, I can trust Geek Squad to do a good job to solve the problem. I have taken laptops to Geek Squad several times and they have always done a great job!

A necessity and am glad we this. They were very helpful and made sure all was working and they installed our Mesh system so we have better signal throughout our facility.

I’ve had this membership for a couple years and it has been very helpful with great customer service. When I had my 75” TV mounted they even suggested a better mount and had it with them. They even had to drill holes in the mount to center the TV due to the studs in the wall. I like having a one stop shop.

We purchased a new LG 55" TV. Two guys came out to do the job. They were friendly and professional. The new TV would replace a 42" hung in a corner. We reused the mount. They had to do a minor modification to the in-wall outlet due to changes in building codes. They took everything away and cleaned up after themselves. And showed us how to use the new device. Great job!

The Total Tech Support membership purchase has been a great deal for us. We had a tech person come to our home to advise us on various items we want to purchase from Best Buy. The Geek Squad has taken care of our computer repair needs and has been helpful in answering our questions. This is the one of the best purchases we have made at Best Buy.

Thank goodness for a Totaltech and the Geek Squad! Tune ups keep my computer running well, and I can count on getting problems fixed, sometimes while I wait and sometimes leaving my laptop for a more thorough repair.

Total Tech has come in so handy for us! Have had a few repairs on desktops and laptops. We were able to get free installation on a new over the range microwave and it allowed us free delivery on 2 appliances, when it would've cost because we live in the middle of nowhere.

Have had geek squad tech support for several years now. have had no issues when dealing with the geeks as far as knowing what they are doing to fix whatever issue I have. Have done both, take items in for repair and have had them remote in - no issues. With technology moving at such a fast pace, it brings peace of mind.

The staff is very friendly and professional. In the past I was afraid to use my devices because I did not understand many features and I did not know how to approach problems. Now I am not afraid anymore because the Geek squad people are excellent teachers and they are available when you need them. Also the total tech support includes discounts and anti-virus. Best deal you can wish for.

I was in the fence as to whether to renew my subscription but then had an issue where I needed a new washer and dryer. I was able to get free haul away for 3 machines and I got a discount on an extended warranty. It was well worth it. Also I get the internet security from webroot which is fantastic! I highly recommend!

You cannot go wrong with enrolling in the Total Tech Support. The plan pays for itself with just one installment. I am very pleased with the plan and the GEEK Squad members who have serviced my home here in Missouri and my previous homes in the Indianapolis area. Want to be stress free from your purchases and tech support, well this is the plan for you!

Yes it is an expense that otherwise I would not incurred. Non thee less I did purchase this tech support plan. I did recover my tech support pal expense because my surface Microsoft pro did need repairs and all expenses for it's repais we're covered byy tech support plan thanks

I you have lots of tech, like me and my family of five, then you can’t beat Total Tech. Priority and convenient service options, free Webroot, shopping discounts, free screen protector install services, and more. We use it all and it’s been good to us. Total Tech provides peace of mind knowing it’s there for me and my family whenever needed.

I really love the Total Tech Support that I get from Best Buy for my computer. The computer techs are easy to work with, explain clearly what is wrong with my computer and what it will take to fix it. They are always timely in getting the job done whenever I have had to take my computer into the store. Thank you, Best Buy, for exceptional service!

This is my second year with Total Tech service and did not hesitate to renew this service. I needed a replacement TV and arranged delivery, install, including set up of a Roku sound bar, site visit to assess my internet, installation of a Ring doorbell, etc. all of these services together would have cost me much more than the annual fee!

Total Tech Support gas been one of the best investments I've ever made. It started when I bought a new laptop. It was setup to my particular specifications. I have used it for another laptop I own that a local repair shop couldn't fix. Geek Squad fixed it, now I have a reliable backup. I've also used the service for my iPhones and discounts for qualifying merchandise.

I have nothing but good things to say about this service! Needed a dryer repair and saved money by having this service! I’ve used the free screen protector replacement several times in the cell department! Bought a radar detector and found out it can be installed for free because I have total tech service!!!