Customer Ratings & Reviews

I’m quite impressed with the support I get with this plan, and it has saved me a lot of time, money & grief. The Geeks know their stuff, and while there is often waiting involved, it’s overall a super valuable and helpful support plan.

The Geek Squad Total Tech Support membership is very worthwhile as the Geek Squad will handle your problems in a professional manner and set up appointments in store if your problem cannot be handled by chat.

I would not buy a computer without the Total Tech Support. All inquiries are contended with in a competent and polite fashion and in good English. This is a service that I would highly recommend to anyone purchasing a computer.

I am glad that we have been subscribed to the Geek Squad total tech for several years now. When needed I was able to get a Geek Squad tech to come to my house and do what was needed for me to be able to use the computers I had... I just changed from a PC to a MAC and had a young tech come and make the transfers from my PC to the MAC... But since I am on a MAC, I have problems getting used to the new system and had to get in touch with Geek Squad techs to help me... though due to the pandemic, I eventually was able to speak with technicians who have always been very helpful. I think that the Geek Squad Support membership is a good thing to have for computer users. It might be somewhat expensive for computer users, but so far I would say it was worth it!

With all the included services, this plan pays for itself! I have had kitchen appliances, home theater and other services done and this has really saved me money and given me peace of mind. Well worth it and highly recommend! I had it for a year and just renewed.

I like thst all if my computer equipment is covered. Geek Squad will call me to check if repairs can be done remotely or if I want to bring in equipment. Guarantee that everything will be taken care of.

worth every penny. i bought a Dell computer from Best Buy 1 year ago, and since I have had 2 motherboards replaced, a speaker replaced. this service was very helpful when no one from Dell was responding to me.

I thought about this purchase a long time before making. It has turned out to be one of my best. The assistance provided, discounts, and security included and significantly less than if products and services were purchased separately.

I love my Total Tech Support! It's a great price. They are always available and will work until you are satisfied. Highly recommend. I've done for the past 3 years.

The GEEK SQUAD is the greatest thing since sliced bread. They have saved the relationship between my son and I. Now I get to visit instead of having him work on my computer. I just call the GEEK SQUAD! Love it. Thank you!

I Have Been A Long Time User Of Total Tech Support, I Contact Them 4 Times A Year To Have Best Buy Do A Thorough Cleaning Of My Family's Laptops. I Have Always Been Pleased With The Geek Squad Technicians And Their Level Of Expertise

You can’t help but save a ton of money because of all the devices that are covered. The phone in service is 1st class and always answered quickly. The tech’s are professional and friendly and most of all, super knowledgeable. I will never be without it again!

This is one of the Most Valuable items I have ever purchased. I can count on Expert help whenever I need assistance. Very helpful, Friendly and reliable. I'd be lost without this protection

I value my total tech support experience. I believe that the service I receive from the Geek Squad really separates Best Buy from any of its competitors and adds great value to any purchase made or repair requested.

I would be lost without Total Tech Support! They are great at fixing my mistakes and errors. I also try to take my computers in once a year for cleaning. This is the best buy in town, worth every penny!

I have had this service for several years and used it many times for several different situations. I have always received great service and had my issue fixed. I travel and greatly appreciate the service I get with no hassle no matter the location!

This is the best Tech Support I have found and I have tried a lot. True it's a little pricey but it is well worth the money. If you have several electronic devices you can't go wrong with this Support.

Total Tech Support/Geek Squad is the best, I will never be without the Geek Squad. They have helped me so many times. You don't have to make an appointment for someone to come to your home, your problem is fixed over the internet/phone.

This has been one of the best decisions I made to purchase from Best Buy. It has saved me so much money and given me peace of mind. I highly recommend it to all my friends.

Very pleased with this service and have utilized it several times - highly recommend and the staff and technicians have been very helpful and informative whenever I have had questions or problems