Customer Ratings & Reviews

Chat support helped alot and fixed problem. they had alot of patience with me I only know alittle about computer.

I've had so many repairs done and love having this service available when needed.

If I have any issues with my computer or iPads I can take them to the Geek Squad and they will get the issues resolved

We had Geek Squad support prior to Total Tech. They have always been helpful with our issues. We are both old and need help!

I am glad to have this service because it helps to have someone to call or take my computer to. It helps with peace of mind. The techs are always amazing.

Total Tech Support membership is a great service, my stuff breaks down alot, and this makes my getting them fixed free. glad i got the membership

These Geeks provide a wealth of experience to get me out of trouble every time my computer hiccups! Help when you need it and quickly!

Love this program. Always great and efficient service. Agents take time and have patience when explaining issues and results! Will be back year after year.

GLAD WE UPGRADED TO THE BETA PROGRAM. IT'S BEEN VERY HELPFUL SO FAR AND WILL BE INTO THE FUTURE. AND IT'S PAID FOR ITSELF ALREADY IN BENEFITS.

I renew my coverage yearly, the peace of mind it provides is awesome. Very easy to use, covers many items, Service is always great

This is worth the price. A must have if you make a lot of purchases at Best Buy. Lots of perks and helps keep money in your pocket.

always on time do the work with no hiccups, never had a problem with their service

This is well worth the yearly fee. I love it that I can call them up or take my computer there and get it fix. They know what there doing...

I moved here and lost my tech guy in Raleigh who I loved! He spoiled me with great service. However, purchasing Best Buys Total Tech Support has been great! I run several small businesses and it lowers the stress knowing I can count on them to be there when I need them. So far the service which I have had for over 3 years going on 4 has been EXCELLENT! Still miss my guy in Raleigh coming to me, but so far this service has done a GREAT job of keeping this computer in tip top shape!

This might seem expensive when you first look at it, but for me it has been so worth it. I'm not real tech savvy and it confuses me, so it's nice to be able to contact a Technician on the Geek Squad to get help. But then I find that I also get assistance & benefits with purchases & discounts when I am looking for items, even appliances; & if I need Home Delivery, which usually costs me an extra arm since I don't live within the 20 mile delivery radius that most places require, Total Tech Support usually has me covered.

we have had to use this several times and have always been pleased with the results

I don't now what I would do with the help from Total Tech, they have been great. They even have helped with items I already had to get the connected.

The Total Tech plan has been a lifesaver for my family this past year. We have had three different laptops and two desktop computers in for work and updates. We have always received great help from the Geek Squad and the repairs are usually done pretty quickly. (In one case, they were done overnight!) It's been a little hard to get devices in now that they only do it by appointment. Right now, if you can get a slot, they are booking two weeks out at my store. I typically don't have two weeks-plus to wait when I need help with my laptop, so I'm hoping wait and service times go back to normal soon.

COVID 19 has minimized my use and i had plans to do other things. Had a car stereo installed as a gift for my son and was Very, Very Happy with Service and Process. Expect to see more of Tech Support over next year.

Requests for service are handled timely and professionally. GEEK Squad personnel are very helpful and driendly.