Customer Ratings & Reviews

I am very glad I purchased this total tech because it made it much simpler and faster when I bought a new computer

I couldn't live w/o all the services provided by Geek Squad. Excellent buy.

we've had tech support on this computer going on our 3rd year. we take it in once a year for a tune-up. very friendly and knowledgeable.

always able to fix my problem in a fast and efficient manner

Total tech has been a great program, from working on our computers, to installing our new TB

These guys do the job right. We’ve replaced all kitchen appliances in the last few years with Best Buy. Nobody does it better.

It is nice to have total tech support. They have helped me many times when I had problems.

Will carry this protection always. So worth every penny. The Geek Squad is always willing to tackle the problem on any of our devices.

I have used the Total Tech Support many times. The best service I have invested in. Won't be without it.

Cannot imagine not having it . Had problem with my computer support team was very helpful

Every time I need help with my computer, the tech support is always there.

I am always shocked at what the geek squad can do!! I have never left not having answers. I definitely recommend using the geek squad!

Did not think I would get much use out of this, but I’m using it a lot more then I thought I would, save you a lot of money over time

Best buy has the best protection plan out there! One yearly subscription takes care of everything you need!

I love the Geek Squad!!! I can't say enough good about them. They have saved me so many times. Having this has saved the cost of me having to purchase an entire new computer. I got hacked with some sort of malware which froze up my computer. I immediately called them and within an hour they had the malware off and my computer running again. They have also cleaned up my computer, tuned it up and solved various problems. Everyone I've spoken with has been extremely knowledgeable. I would never be without this protection.

I used it for the first time about two years ago. I had a problem with my HP Desktop, and I was totally fed up with Fry's Tech Support. I was met by a very knowledgeable Geek technician. He took care of my PC, and it's been fine ever since. I therefore renewed my support and used it this year to have Geek custom build the ultimate gaming machine for my son. The computer was ready ahead of schedule, and a knowledgeable tech demonstrated it for us, walked us through some of the software installations and answered all my son's questions.

I like saving on my tech support. Always helpful and patient with the correcting things.

I have used geek squad for years and now that everything is virtual and on line I need them more than ever. They can do most fixes remotely!

I'm glad I purchased the Total Tech Support membership because unfortunately I have had to call or visit a Best Buy store more frequently this year, with a new PC. Hacking or Microsoft changes in software seem to be causing me more operational difficulties this year. Changes to my Office 365 software pull-down options for 'Send' by email, to a flash drive, or 'Export' seem to have disappeared causing me difficulty with receipt messages to other companies. Now new documents are more difficult to upload on 'File'.

I have been a member for several years and have always received great service. My issues are always resolved. The plan has paid for its self.