Customer Ratings & Reviews

GREAT SERVICE ALL OF MY HARDWARE ON COMPUTERS ,APPLIANCES AND INQUIRY ON FUTURE PURCHASE OF PRODUCTS.

I've had a Geek Squad service contract for several years and moved to Total Tech Support last year (2021). I use the Geek Squad regularly for everything from solving problems to setting up my new computer and they do great work fast. I am most impressed by what they are able to do remotely so I don't have to make a trip to the store. Always a pleasure to work with the Geek Squad and Total Tech Support!

I liked saving on my protection plans tech support was really helpful and I love discount on instillation , would recommend

I purchased the Total Tech Support membership after returning from an overseas deployment in 2018. Now that I have it, I've told everyone I know, even people I barely know; that this is one of the best kept secrets in America. I mean, if you own technology, who else is going to help you keep it functioning like the Total Tech Support team. In addition, the annual updates and renewal are a reminder to keep the funds in your account to ensure you maintain this great investment.

Best deal for all our technology at our home. It is backup to my modestly robust technical expertise. Would not go without it!

Geek Squad help is great. Data swap/Computer startup and tune-ups/virus removal are worth it. We also used it for car stereo and remote starter install. But the in-home services are expensive and over-hyped. Installers have sucked for us so far. They complained about having to wear masks because of Covid. And we ended up paying a lot of extra $$ for "required upgrades" on our dishwasher install. We were at his mercy. Pay him over and above the the TOTAL-TECH advertised installation cost, Install it myself to the existing outlet. Or get somebody else to do it and have a new, uninstalled dishwasher sitting in my kitchen. And that was after the 1st machine was delivered smashed to hell. Our gas dryer install was done without extra cost. But they also bitched about having to wear masks due to Covid. And when i asked installer if he was going to run a test cycle before he left. He said "No were just going to hook it up and leave... Of course we're going to test it!". I don't need the sarcasm. I was asking because i could pretty much tell he didn't like his job and wanted do it as quickly as possible so he could take his mask off. Not impressed with any of the home services we have gotten so far. Also. There was a time when, during Covid, In store and in home services were not even available. So i was paying for tech/delivery/install services that could NOT be rendered. I had to pick up appliances in the parking lot. Deliver/install new/remove old ones myself. Even though i was paying for a plan to help me with that. Not impressed and we will most likely be discontinuing this coverage when it is time for renewall

Best Buy Total Tech Support A must membership for all computers. Great Tech Support... Excellent Geek Squad service!

Great for large home appliance issues. Don’t have to deal with finding someone on my own.

This is like having your own tech support department. If anything happens it is nice to have someone to call on and get the help you need.

My husband and I are very technologically challenged. We bought this program and have used it several times. Well worth the minimal cost.

Total Tech Support gives us the peace of mind that any issues we may experience will be addressed quickly and professionally.

I have had to use this for my computers and other things and it comes in very handy when you need support and the techs are always great.

When I Purchased a new desk top computer a little over a year ago I decided to purchase Total Tech support since it covered all computer devices in house. Did not make use of support until recently. They worked on my old laptop, but slow issues with laptop still occurred so decided to buy new laptop, recently received an email about having total tech come to house and assist with any issues occurring in the house, like issues with WiFi, and initially thought I would have them come to house but then discovered that this would be an additional cost. Sorry but I’m already paying a yearly fee. It is nice to have this support when you need it. I really need to use it more to justify the yearly fee that I pay.

Made a purchase this summer and had it installed. Washer and dryer delivered and I was kept informed by the technician when he would arrive. Went well.

This is great; as long as you find reasons to use it. It never seems anything goes wrong when you have a membership to help out, but that isn’t the fault of the plan; perhaps all of my products are just great. My one quarrel is it can be difficult to determine Best Buy’s support for things you need it for. I purchased a new garage door opener and figured it could be installed for me since the technology is in their wheelhouse. However, I was disappointed to find that it could not be installed because it was more of a mechanical job. Perhaps Best Buy could specifically mark products that you can use this package with.

The Quality of the Service Members is superb! We feel very safe and secure with them behind our purchases!

This has saved our butts numerous times! Household of 8 with multiple electronics. Bring it in and they take care of everything.

LOVE THIS SERVICE! They are always helpful when I have questions or need new installations completed

I use the total tech support whenever I have any electronics or computer problems. I am very pleased with the quality of the support.

Came to install Cameras at my house and did an excellent job completing it.