Customer Ratings & Reviews

So helpful and instructive -- really count on Geek Squad and love all the extra perks.

Excellent support and service, as always! I trust the team and look to them for suggestions and solutions for all of my tech needs!

They are patient , and knowledgeable . When ever I had cause to use them , they have fixed the problem completely and in a timely manner

Whole home IT protection can't be beat. First year, fixed all the problems that came up. Renewed without hesitation.

I've used tech support for a coulle years now. The service has always been very good and thorough. They are very knowledgeable!

I love having this protection plan. it comes in handy and I've save a lot of money by having this in place

Love total tech support, any time I have a problem with my computer they fix it

New program but incl AppleCare for Apple devices. Been happy with program thus far so we'll see how new programs works.

Has been very helpful in helping with my computers and iphone needs. Quick service, patient with answering my questions. Treated respectfully. Plan to ask the GEEKS to set an appointment with me to help me thru learning some of the changes in new computer and new software. I easily used my Macs and big time software for decades. It was all so easy! I stepped away for half a decade due to family illnesses and care. Now I’m trying to catch up on the changes. Not so easy to figure out the new stuff!

Support has been great. Usually able to solve my problem and are always so understanding of my limited skill.

I have had this Total Tech Support for almost two years and it has been so helpful and worth the annual membership.

Everything installed and taken care of by the team. So easy.

Geek Squad protection gets used whenever there's a problem, happy to have it, representatives are helpful and knowledgeable.

The best upgrade I've made with Best Buy as it covers everything we purchase through the Store or Online

Totally love this service! Good techs are hard to find, so having them in one place is optimal for my business needs.

This program was my very best purchase in past years helping me with my computer needs. However, since the company took on the Apple repair contract , I feel pushed to the back of the line, no special advantages for mebership, and time and help is greatly curtailed. I'd be willing to pay even more for the advantage of the return of better services. Maybe they need some competetors to restore priority service to this program. I waited 3 wks for an installer to put in my Blink system ..only to be told day of service, that he did not know how to do it, and wasn't coming out to my house--after I arranged time off to be there as well. Once a great program , now on the downslide.

Provides peace of mind, especially for higher priced electronic devices.

I like having this membership. It comes with a lot perks and benefits, especially having a lot of devices.

Great support program. I have called them several times and they are quick to assist and very professional

this is the second time but I have the Best Buy membership and it pays for itself. I am able to get the help. I need in store to learn about the products that I am purchasing as well as the professional teaching that I can apply at home. I also get two years warranty on my products it pays for itself right away.