Customer Ratings & Reviews

I liked saving on my protection plan. Chat supports is really helpful. Thanks

I would not be without this service! Has been very helpful and saved me on several occasions. Great peace of mind knowing this help is available!

Best tech investment I have ever made! Friendly, patient, completes the requested service.

I like my protection plan support. You can get seemingly simple questions answered.

Tech support not bad, but could use improvement. Better qualified home theatre tech service would be one area and the fixing laptop department could use some improvement. I had to fix the laptop they did for me because it wasn't done right. A kind of waste of time for me to bring it to them and not have it done right. The total tech support was great for having them come and install my tv's and equipment for me, but had to redue the sound calibration on my receiver to get good sound due the installer did not use the correct sound processing, but overall not bad.

Tech-support guys are awesome they help you with everything and hook up things properly and professional

Great product. All in one package. Great resource.

I've used the geek squad for both home services and store experience on both occasions where good.

We have recovered the cost of this support many times over with phone call assistance, a few house calls, (including installing our 2 PCs, assisting with follow up issues on those PCs), a few Best Buy tech visits at the store, and discounts on products we have bought all for no additional cost to us. Can't make a better buy as far as we are concerned.

Love the Total Tech Support - they answer my questions and clean up my computer so it works like new!

This is a great product. Delivery and installation is free, phone contact works.

This plan proved to be a life saver and well worth its cost. They check it out on the spot and I've had my $700+ phone replaced twice; once due to a technical failure and once due to finger failure (lol, slipped right thru my fingers), and each time I got a replacement within 2 days and was back up and running...no matter when I upgrade my phone, I'll never be without the Geeks. I'm also VERY glad the Mobile dept is there to provide the transfer of my data so I don't lose anything.

Have maintained our Best Buy Tech Support for a number of years now and am so happy we have! They have always answered our questions and resolved any issues we have had! My wife and I are very comfortable with computers but Best Buy tech's knowledge is far above our knowledge and understanding!

One of my laptops would not come up. I was desperate because I had not updated the other one and my Surface Computer doesn’t have a CD Drive. I took the Laptop in as a walk-in an The Geek Squad diagnosed the problem and fixed it. They replaced my hard drive and I had my Laptop back in 4 days. I’ve had the Total Tech Support for years and never used it on my Computers. Boy did learn a lesson. I will use it from now on.

Great help hooking up new technology cleanup after installing new gear. Nice people

Total Tech Support is the best thing to purchase especially if you are technically challenged.

Love this, complete help on phone in person added protection great investment

Total Tech Support membership pays for itself after one or two purchases. Saves money on any installations.

Geek Squad has never let me down...very helpful each time we have used them

I like knowing that I have someone to call and work with to resolve technical issues that I can't