Customer Ratings & Reviews

Hope I never need it but got it just in case. I use Best Buy for everything

Team members are always very helpful. They take the time to explain everything they do and always answer my questions.

Love the program had the program almost 3 years already I always take all my products.

The geek squad is very good, I have only had to use them once but it was a good experience.

This is definitely worth the price. Don’t need them too often but they do a great job at helping.

Very helpful. Nice to be able to communicate with an expert when needed.

best of thing i buy love it thanks for having it ron c williams

Overall my experiences have been very positive and helpful. In a recent call I was disappointed as the person that answered the call did not seem to understand my question and I had to repeat it multiple times. After about 5 minutes of going round and round with the same questions I was sent to another person who was able to answer my question immediately. I chalked this situation to the person being new and who had not been trained properly. This was actually my first disappointing experience an I. Am viewing it as a one time situation.

I had a subscription that I let go for a year before starting a new one. I spent more on repairs in that year than I have on my previous and subsequent subscriptions. I have had several installations done for free and done right in ensuing time. I won't let my plan lapse again.

The best thing I ever did was signing up got tech support.

I really rely on Geek Squad tech support. I am not at all proficient on a computer, yet, must keep important medical and household info files. So tech support is a must. I offer constructive criticism however: there should be a system in place to avoid long holding time. PLEASE have a call back system. When tech support is actually ready, call the customer back. The customer is busy too.

They have helped us so much in fixing computer issues and suggestions for tech stuff for our house.

BestBuy has a professional Team for Installation and they did a great job with all my Installations. There protection plan is a gem because they really take care of their customers. I would recommend this to everyone. I would never think anyone other than Best Buy specially for appliance purchases. Very good service and trouble free installation. Thank you Best Buy we love you. We like your guys dressed up professionally and courteous with their customer centric attitude. I am a big fan of Best Buy total tech support and plan to keep it every year.

This is a yearly service that I love. It is useful in so many ways for discounts on services.

The discounts allowed me a break that I was able to use for even more services. Highly recommended tech support.

I love having protection on my devices! It makes me feel safer.

Great Tech support. You can always count on Geek Squad to take care of your needs the first time.

Total tech supports is awesome, they come to your house or help you over the phone, totally recommend this

Reasonably priced service plan, geek squad friendly, courteous and extremely knowledgeable

Total tech support is awesome! They have been a ton of help.