Customer Ratings & Reviews

Geek Squad has been great support for my computer needs that is available online remotely 24/7. Recently I had an issue with keyboard 'locking up' that could not be resolved remotely, but I was able to get an appointment in store for 'hands on' attention. Geek Squad quickly restored keyboard function & are always friendly & readily answer my questions.

Best purchase we have ever made!! I usually turn these things down thinking we won't use it very often. Boy was I wrong. We have used this membership so many times- hang two TVs, program a digital remote, tech support for my son's gaming computer- 3 times, and so much more! Definitely worth it if you aren't totally tech savvy, but have lots of tech in your life.

I have been using this service for several years and I think it is a great service

Although it's a bit pricey, I feel it is worth the expense. Any time I've had a problem with my tech, I always receive the very best help. The technicians are very knowledgeable and professional. I especially like that they can solve many issues over the phone, so coming into the store is not always necessary. Highly recommended.

VERY GOOD TO HAVE TOTAL TECJ SUPPORT MEMBERSHIP. IF SOMETHING GOES WRONG, THEY WILL FIX IT

Just knowing it's there makes us feel safer and more confident.

Computer operates a lot better and quicker. The geek squad answered all my questions.

This was an excellent product, a bit pricey but the squad always comes through

I like how easy it is to drop off my laptop for an annual review.

Totally worth it! Take advantage of easy access to tech support!

Chat support has helped numerous times for us and are generally polite

I have used this many times each time they are able to direct me to correct the problems - tune ups are also good - good service .

If you buy any electronics or appliances from Best Buy, you need to have Total Tech Support. This is the main reason I purchase mostly everything through Best Buy. The benefits on pricing, coverage, installation and troubleshooting is more than worth the price! I've had a few things installed and I've never had an issue. This is definitely a MUST!

I’ve used tech support for my Mac several times when I couldn’t find a quick answer online

Very good product and easy to use. Easy to set up and also very reasonable price, great to have

I love being able to get help quick. They’ve helped me resolve issues quickly.

I love having this plan because it covers all my electronic stuff. They're all very helpful.

Total tech support has saves us so much money on geek squad products and services. Great product.

With this all inclusive package I never have too worrie again, live support is most helpful

I tend to be a bit backward in very technical things and have had some problems with my computers. I called and an appointment was set for the next day. Not only was the problem solved but there was some useful teaching done. When I bought the Total Tech Support I thought that the one on one 30 minutes was a one time thing. Now I know that I can avail myself of it as often as I wish. This is surely a good deal.