Customer Ratings & Reviews

from my tv getting put on my wall to my car speakers and amps getting installed! worth every dollar

This is an excellent value. I only wish that I had learned about it much sooner

Having thus support is good peace of mind. Professional support.

I am a senior and its not easy becoming a techy! I love that I can just make an appointment with the Geek Squad for a lesson on any troubles, any time, and they are ready to TEACH me so that I can communicate and take care of business! Thanks John at Tustin MARKETPLACE!!

Always needed especially with grandkids around. I've had to use them more than once.

Support installed our tv in a efficient professional manor.

Peace of mind plan is what I call it I don't have to worry about any issue with my devices

I’m looking forward to taking advantage of this service within the next few weeks. I am purchasing a new Mac and have two Macs that are over 13 years older (one of which won’t even power on) and they will transfer all of the stored data that I haven’t been able to get into for years. I have also used the service for my phone. The service is good for any tech support in your household.

The problem I have with this plan is the nickel and diming that is enacted when plan is in use. I have used the plan to install various products at different times, however, if Toto tech is called to the house again to service at the same visit, two of their inItially installed products, they charge you twice for the same visit. I had a problem with my wifi extension that affected my ring doorbell and my wink lock, and was charged for each one, instead of for the visit. Doesn’t seem fair. Especially while dealing with a total tech installed product

With the inclusion of so very many devices, the knowledge that I have the skills of the Best Buy technicians available is most comforting.

...this is for you. You get so many perks. It is well worth it!

I have interacted with the Geek Squad in the store, and also on the telephone. They have never let me down! They have always resolved every problem I have had. They are extremely knowledgeable. Also, they are very patient with me, even when I am freaking out!! The Geek Squad will always have your back!

We have had Geek Squad support for a few years now and it works well for us..."non-techy" folks. However, it does seem to take much longer to get connected with an online agent and getting the work done. Once connected though we have been pleased with the work they do and the detailed notes they leave afterwards. Since it became "Total Tech Support" we don't feel it is nearly as good a deal for us because it is very pricey when you are only using it for one computer and have no other need for the service.

Joining Geek Squad is probably one of the the best things I have done. I am a total NON-GEEK and can rarely get things to work! My computer is pretty old, but serves me well, so I don't really want to invest in a new one yet. I have had to bring it in twice this year to clear viruses it picked up, I also plan to buy a new television soon, and will probably have them come to set it up.

best thing you will buy yourself. never regretted having done, this my 3rd year

Great! Great! Great! Great! Great! Great! Great! Great! Great! Great!

Great service! You can’t beat there tech support! ❤️

Great support to have. The Geek Squad does a great job with all devices that I have.

Tried others with horrible results at blackmail prices. Fair price and great service. Used the service now for several years. Never a single questionable visit. Good explanations by people who care. In 2019, had a problem with my Verizon phone while over a hundred miles from home. Went to closest Best Buy who sent us to the Samsung service center within 2 hours things were back up and good.

Totally worth it. The peace of mind that you want. Recommend getting it.