Customer Ratings & Reviews

Always helpful when we have to go in and it is an awesome protection plan.

Tech support always helpful and ready to assist when I need it.

Money back guaranteed. Great service and convenient to have. Good service all around.

I am not pleased with the way you are talked into buying this service and then find out that every single thing you need to be done is a separate department, a separate trip, and separate reduced fee. I had them out to set up the devices to the network and still the devices are not working but I had to pay $49. Seems odd I should have to pay when the items I called to have set up are not working still.

Originally thought this was a waste ... but have used it tons

Useful for dishwasher and eero installation. I intend to renew.

I've used this service several times now. Not only for the products you buy from Best Buy but other electronics you own. I've taken 2 laptops in for them to update and service as well as called the customer support to help with a blu ray player issue I was having. If you want the ease of having an expert help setup a laptop or walk you through an electronic issue over the phone, then this is worth it.

your tech support has always helped me when I could not solve the problem myself

It’s a good value if you use the services otherwise it’s over priced on you wallet. But good to have if you need the offerings

The sales person was very helpful and explained the warranty

It’s a good product I would recommend to anyone...

There when you need technical help. Issue resolved promptly.

I love the tech support. Efficient and professional. Explained in a language I can understand.

I bought the Lenovo Yoga laptop on Black Friday last year and paid one year tech support at that time(and repeatedly confirmed with the sales that only one year of technical support was purchased, !no further purchase for another year) . As a result, when I checked my credit card today(after one year), I found that I had spent $190 for no reason. which made me think that my credit card was stolen, and I cancelled my account in time this morning.but I still try recalling for a long time, I guessed whether it was the charge deducted by Best Buy. Before I found out that the bank statement was deducted, I did not receive any call, message or email notification from Best BUY. If I hadn’t found the bill by accident, I would still be unaware. Because one year has passed, I was shocked that the fee was automatically deducted without any notice! What is even more annoying is that I went to the best buy store to ask. The customer service was very arrogant. Without any explanation reason, just gave me a call to solve it by myself. I called and be told that the fee would be refunded, but I don’t know when it will be refunded to the account, my family and me bought many things in Best Buy, but I was very disappointed with the behavior of best BUy this time. Hope you refund my 190dollars soon. Thanks.

My biggest problem getting value from this plan is my not thinking of using it as quick as I could. When I have called for help, the help as been there and they have taken as much time as needed. Over the years I have solved many problems myself, but many times it has been frustrating and time consuming. It is great to have someone with know how there to assist

The geek squad is great. They know what to do. Had them install wall mount for TV

I used it for my old computer & know I’ll need it for my new computer to keep it tip top

I depend on the Geek Squad to keep me out of trouble!

Very easy to operates and connect with compatible systems would recommend to other

Got in store help on items as well as at home. All techs are professional and knowledgeable