Customer Ratings & Reviews

Great service. In 2 separate occasions had great tech support.

Every problem I have ever encountered was a piece of cake for the geek squad,,,

Always great to know help is a phone call away. Awesome!

the tech support person was really helpful and polite.resolve my problem in no time

Support is excellent and helpful each time I I contact them. Great purchase

At first I thought I could have skipped this but it turned out to pay for itself pretty quick.

My initial work with the Geek Squad was excellent. But this last time because of the pandemic, I could not have help in my home so had to make 4 -- 70 mile round trip visits to a Best Buy store for help to replace a printer that would no longer print. An incorrect printer was ordered to replace the ET-2570 that no longer worked. I then had to have them order another printer - and had to pay an additional charge to get the same type printer I had. I finally received the new Epson ET-3710 printer on July 30, 2020. I asked to have it connected to my laptop in the store before I brought the printer home. They did download the necessary installation and said I should be able to plug it in and use it once I was home. However, when I got home and attempted to use the printer - it was not the printer of choice for my laptop and being a 'novice' I did not know how to connect the new printer myself. I tried to contact Geek Squad - but do not seem to know how to do that. So I had to go to the printer website and it took several emails with them before they were able to tell me how to find and chance the printer selection to the new printer. Finally, on August 25, 2020, I have been able to get the printer to work. Hopefully, that will continue to be true! I have had this membership for two years and am still not sure how to access Geek Squad help via email or website. I am wondering if I am getting value for my membership since I seem unable to communicate with the Geek Squad without an in person visit.

Love support..Installed 3 tvs.. all working perfectly

Great productComputer broke and I didn’t have to pay a dime to get it fixed excellent product

I was happy with the extra services I got for the money until the pandemic. I know everyone was taken back at first but six weeks into the pandemic my family need help with laptop and WiFi issues. It took two months to contact and get my grandson laptop is for repair with a maintenance contract luckly I had an extra laptop to use for his school work. I also have been having issues connecting my old Google home devices to the new Google WiFi that the Geek Squad installed in my house late last year.

Can't go wrong with the membership! Whenever I have a problem I call and they are always there ready and willing to help. Doesn't take long for appointment if they need to come into the home. The technicians are very prompt and make it as easy for the customer to understand their new items!!

I always have excellent service when I use Total Tech Support. The Geek Squad is always knowledgeable, helpful and professional. One very important quality I appreciate as a senior citizen, is that they professionally and politely explain issues and never make the customer feel ignorant. It helps everyone to learn. Thanks for the great service!!

These guys are awesome. You cannot ask a stupid question. They've heard it all and fixed it.

Been a member for 2 years now.. love Total Tech!! It’s paid for itself over and over.

I can’t complain the price is well worth having the support. The staff are all super helpful!

I am very pleased with the protection of this plan.

i love my protection plan chat was very helpful...

I think the service is very good, I like call they seem to solve problems

They are the best! Very knowledgeable in the computer industry. Very kind ALWAYS!!!! and take the time to explain things to you. I will renew my tech support with Geek Squad so long as I ever own a computer!!!

Excellent to have. Peace of mind I can take my electronic in when/if needed!