Appliances Memorial Day SaleFree delivery. Ends 6/3. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 6222 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 6,222 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Support team

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to get assistance every time I contact the support team

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth the money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is well worth the money if you have ever had to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very helpful

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this plan is very good but it has degraded with the covid virus. It has gotten harder to be able to get an appointment when it convenient. Most time i have had to wait 10 to 20 minutes in line even when i had an appointment. But will say that the repair was done quickly and accurately.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks so much for your kind words and feedback! We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We hope you give us another opportunity to better serve you in the future.

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very valuable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely valuable service with the number of electronic devices we have.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Total Tech Support

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like total tech support. Has some great perks. Good squad members

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Tech support

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know tech support is always available when I need them.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    good service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad always helps me with everything I need. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    They help me with all my devices

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had them for six years now and had no problems with them at all.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tech support - total

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy having the total tech-support. I’ve had it for the last two years and it has been useful. My only qualm is that they should be able to come in home and do installation of TVs especially if you bought the TV from Best Buy as well. I don’t think there should be a charge of $50 instead of the $150 that they charge. Also if you bring in a Device into the store and they see that you have total tech they should give you some priority because you’re paying for the service where as people just walking in or not

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great support

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They helped us with fast and efficient service. Definitely recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help when needed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased Total Tech Support when I bought my newest laptop because I wanted help setting it up and transferring my data. I never cancelled it and have used it for help with my laptop and the setup of my new smart tv. It also contains virus protection on my laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Value

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great value and has saved me a lot of money in the long run.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Helped with all my devices

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved my protection plan and the service was amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professional great.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great great great great. Professional. Great service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Provides good services

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plan pays for itself...Services and the discounts on them are worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love having help just a phone call away

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used this service many times to assist with computer challenges.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Works very well so far. I've not had any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Support

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from geek squad members at store and on line.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    All devices covered

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With several devices in the home, the total coverage is very helpful!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They do a great job and are very easy to contact. I am glad I have it

    I would recommend this to a friend