Customer Ratings & Reviews

Chat support was really helpful. Saving a lot of money

LOVE Geek squad - they are extremely helpful and knowledgeable

I'm a Fixer, and to Prevent Becoming a Spoiler, I added and embraced the purchase of Total Tech Support membership. My appliances, purchased items and supplies have benefited from top quality, services, performances and durable outcomes, thanks too Best Buy's Total Tech Support, Powered by Geek Squad. Keep doing what you're doing.

I recently moved from the east coast to the west coast. My Best Buy experience started when I purchased two TV's. The Total Tech Support membership gives you access to the Geek squad. So far that purchase has been worth the money, when I had some computer issues and in helping me set up my new phone.

The staff is very friendly and professional. In the past I was afraid to use my devices because I did not understand many features and I did not know how to approach problems. Now I am not afraid anymore because the Geek squad people are excellent teachers and they are available when you need them. Also the total tech support includes discounts and anti-virus. Best deal you can wish for.

Overall it's Great. I highly Recommend purchasing Total Tech Support.

I truly love being a total tech member the perks are great and free installs are amazing . I truly think that there should be extra points because you are a member when you purchase something. I spent 8,000.00 dollars and I got 10 dollars worth of points??? That should be a lot more for being total tech member.

they did a good job and I appreciate them, and appreciate them

I love the Best Buy Total Tech Support is a great service and if you get a really committed, knowledgeable service representative you will get a resolution 9/10 times you call. Also, you can go in the store to get immediate customer service and if you get to know the right ones, you will get great results as well.

Best Buy Total Tech Support Powered by Geek Squad is features. one of our favorite Best Buy options. When we purchase any devices or items. We feel good knowing Best Buy Total Tech Support Powered by Geek Squad has our back. Simple to make an appointment on-line. Even with the Pandemic, these guys have not missed a beat!

Love it. Saves a lot of money if you are like me and like the security of protection plans and use Geek Squad for installation services. Great that they will also look at products that weren't bought from best buy. Only issue is that there is a difference between Geek Squad and some of the 3rd party vendors they use.

Great support and very helpful when needed! It really has saved some problems.

Good Tech support, although they take to long for resolved problems. Actually, they take care of you at any time.

THE TOTAL TECH SUPPORT MEMBERSHIP HAS BEEN SENSATIONAL. AT MY AGE, THERE IS SO MUCH I DON'T KNOW AND THE GEEK SQUAD HAS INTERVENED MANY TIMES TO HELP MY SOLVE SOMETHING ABOUT WHICH I HAD NO IDEA.

We have used the tech service for some years always quick great service.

I love this membership I have used it a few times well worth it

This protection plan is fantastic! Have had no problems with my device.

Total tech Support has been a great support for my computers and copy machines. The staff very helpful and respectful in my needs. The geek squad that will come to the house provides great services as well.

the customer service has been very helpful in keeping my computer trouble free.

Best investment we ever made. Wonderful and timely service!