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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 399 reviews

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93%
would recommend
to a friend

Customers are saying

Customers appreciate the ease of use and the great value for the price of this prepaid plan. Positive feedback also highlights the convenient email delivery and sufficient talk time for most users. While some mentioned challenges with activation, the overall experience with the plan's minutes, text, and data allowance was largely positive. The 90-day plan duration is also seen as a convenient option by many customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 399 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worked like it was supposed to

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to use and fast to set up went on website to setup quick and easy

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Redje from TracFone Wireless. It is delightful to hear such positive words and it’s always a pleasure to serve our users. tracfone-wireless

  • Pros mentioned:
    Email delivery

    Rated 5 out of 5 stars

    Easy process

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always have no problems when I order this item this way

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Franz from TracFone Wireless. Thank you for your rating and feedback. If you need assistance, please do not hesitate to contact us. tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use minutes

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice basic easy-to-use plan minutes are very important especially in an emergency I am so glad this small package was available for our elderly family member

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Jude from TracFone Wireless. Thank you for the perfect rating. We truly appreciate it. We are glad to know that you are satisfied with our product. Have a great day. tracfone-wireless

  • Rated 5 out of 5 stars

    Prepaid card

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t have to worry about a monthly bill. Minutes carry over every month, if you don’t use them.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Arianne from TracFone Wireless. We are really glad that you like our phone. Your support and voice are very important to us. tracfone-wireless

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    convenient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic phone card was a slight saving over buying one in the grocery store (which seems to sometimes be out of stock on these). I'll probably get my next one here, too.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Cristy from TracFone Wireless. Thank you for using our service. Have a nice day! tracfone-wireless

  • Rated 5 out of 5 stars

    1 Year, 400 Mins $99.99

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I can get the tracfone 1 year, 400 minutes from Best Buy.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. Thanks for the feedback. Have a great day! tracfone-wireless

  • Pros mentioned:
    Talk time

    Rated 5 out of 5 stars

    Phone card

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good decision on this purchase along with the phone

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Joel from TracFone Wireless. Thanks for the feedback. Should you need further assistance, please do not hesitate to contact us. tracfone-wireless

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good value and good for an emergency phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good value for an emergency phone. Setup was mostly problem-free. One issue that came up when ordering this from Best Buy was that the URL I received with the code did not work with the Firefox browser and I had to switch to Chrome. Good to know for others who might have this issue.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Katrina from TracFone Wireless. Thank you for taking time leaving such a positive review. Rest assured that we will continue to provide an exceptional experience with our products and services. Have a wonderful day! tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    tracfone card

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quick and easy for last minute resolve. Forgot again to purchase in store , so buying online at Best Buy came in handy , to avoid no phone

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Ramel from TracFone Wireless. Thank you so much for the encouraging star ratings. Have a nice day! tracfone-wireless

  • Rated 5 out of 5 stars

    Good Value

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For those who use their phone mostly within wireless range, this is the perfect option. You get to keep your number while still having the portability of a smart phone. You can always add some minutes on the Tracfone website if needed. On the downside, Mint Mobile is looking like a very attractive option, especially if you tend to use a lot of talk minutes. Currently testing the Mint Mobile service and will probably drop Tracfone in the not to distant future.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Ramel from TracFone Wireless. Thanks for your rating and feedback. We truly appreciate it. Should you need assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day! tracfone-wireless

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal - it makes me feel in control when I only spend $19 every 3 mos for cell phone service. Can't beat that!!

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Arianne from TracFone Wireless. We're delighted to hear that you've been satisfied with your purchase. Thanks for the feedback. Have a wonderful day! tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Phone Card

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very easy. It was quick. The time was added to phone.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      HI. This is Francis from TracFone Wireless. Thank you very much for your 5-star review! tracfone-wireless

  • Rated 5 out of 5 stars

    Love the Flexible options here.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my opinion this is the best prepaid phone service. By the way if your wondering this includes service for Talk,Text,and Web. Many flexible options makes this the best in prepaid phone service Period.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Katrina from TracFone Wireless. Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to keep doing business with you. Have a great day! tracfone-wireless

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Several years no complaints

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Tracfone for several years it is easily the best affordable option for me

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      ​​​​​Hello. This is Lea from TracFone Wireless. Thank you for the perfect ratings. It is delightful to hear such positive words and it’s always a pleasure to serve our users. tracfone-wireless

  • Rated 5 out of 5 stars

    A Ok Hey Man

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A OK Thanks Super Wonderful I see and feel all swell as lfe is swell and A Ok Man

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Franz from TracFone Wireless. Thank you for the feedback and the perfect rating. Have a great day! tracfone-wireless

  • Rated 5 out of 5 stars

    TracFone 19.99 Basic Phone Card-digital delivery

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using a TracFone for an extra," just in case it's needed phone" and I always get my service time cards through Best Buy online. It gets delivered digitally to the email almost immediately and it is really a "seamless, easy to get when needed" purchase with Best Buy's quality online service and website. Never had a problem or issue with any of Best Buy's digitally or electronically delivered purchases. This basic card keep the phone "in service" for use for 3 months, sometimes I buy two at a time and always mark my calendar before the service time is up to avoid the TracFone number being deactivated.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Frank from TracFone Wireless. Thank you so much for giving us a perfect rating and for sharing a wonderful feedback. Be assured that we will continue doing our best to give you the kind of service you deserve. Have a great day! tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It works

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to go into a store every few months to buy a tracfone card to add airtime to my phone; this time I bought digital version on line and activated by phone.....much easier this way.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Frank from TracFone Wireless. Thank you for giving us a perfect rating. Remember that we are always here whenever you need us. Have a nice day. tracfone-wireless

  • Pros mentioned:
    Talk time

    Rated 5 out of 5 stars

    TracFone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TracFone top up card and recommend to all for those don't like the month and month memberships

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Franz from TracFone Wireless. Thank you so much for the 5-star rating. Have a great day! tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    e-card (Tracfone), an easy to use option

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy way to get and use a e-gift-card. Worked flawless

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Joel from TracFone Wireless. Thank you for your recent purchase. Your support and voice are very important to us. tracfone-wireless

  • Pros mentioned:
    Data, Talk time

    Rated 2 out of 5 stars

    disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works as expected. to bad they charge sales tax on the card , when mass state sales tax does not apply to this type purchase .

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Frank from TracFone Wireless. We understand where you're coming from and apologize for the trouble this has caused you. Please be advised that the sales tax is imposed by your state upon transaction. If your billing address is in a different city and ZIP Code, the actual taxes and service charges will be based on your billing address information. Thank you. tracfone-wireless

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