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Customer Ratings & Reviews

$39.99

Customer reviews

Rating 4.7 out of 5 stars with 416 reviews

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94%
would recommend
to a friend

Customers are saying

Customers appreciate the ease of use and the value for the price of the $79.99 Basic phone prepaid plan. Many customers find the talk time sufficient and appreciate the quick email delivery of the minutes. However, some customers have experienced compatibility issues and difficulties with activation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 416 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Phone Minutes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good package for the Basic phone plan for the price.

    I would recommend this to a friend
    • Brand response from TotalWireless
      Posted .

      Hi. This is Redje from TracFone Wireless. We're glad to know that you love it. Thanks for the feedback. Have a great day! totalwireless

    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Jomarey from TracFone Wireless. We're glad to know that you love it. Thanks for the feedback. Have a great day! tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Procurement Specialist

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy email delivery and easy deployment to phone!!

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Lea from TracFone Wireless. Thanks for your feedback. We truly appreciate it. If you need further assistance please let us know. Have a great day! tracfone-wireless

  • Rated 3 out of 5 stars

    Hold the phone”p

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was fine but it took 2 days to get the digital code. Most frustating and long time on hold.i

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Franz from TracFone Wireless. We're sorry to know that. For further assistance, please chat with us via this link https://www.tracfone.com/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you. tracfone-wireless

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not work with the Tracfone I had purchased at Best Buy. So what phone does it work on? Online purchase so not able to return. Waste of money. I do not recommend.

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Jhyzel from Tracfone Wireless. We apologize for the inconvenience. We would like to take a closer look on this issue.To better assist you, kindly contact us via this chat link https://www.tracfone.com/support/contact. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. tracfone-wireless

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    tracfone card for time, text and web

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You said you could supply time talk, text for my tracfone. After following your instructions I went through 13 different individuals your people transferred me to and could not accomplish the task as promised. Needless to say I was even given the last one that only played music, no help. I gave up. You have charged for the item that cannot be connected.

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Wendy from TracFone Wireless. We sincerely apologize for the inconvenience. We would like to have your feedback further investigated and help you. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. tracfone-wireless

  • Rated 3 out of 5 stars

    Trac just wat it says

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could be better on a no contact phone service for real

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Lea from TracFone Wireless. Thank you so much for the purchase. tracfone-wireless

  • Rated 1 out of 5 stars

    unable to redeem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was unable to redeem this card. Tracfone kept saying to use code and PIN. There was no PIN on the digital receipt. They kept saying PIN is on the back of the card. This was a digital card with no PIN. BB customer service was unable to help. $21 down the drain.

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Jane from TracFone Wireless. We're sorry for the inconvenience this may have caused you. To further assist you in resolving this issue, please chat with us via this link https://www.tracfone.com/support/contact-us or contact our Customer Care Center. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. tracfone-wireless

  • Rated 2 out of 5 stars

    Cheap but cheated

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price is cheap, but they automatically charge at least 1 minute per day even I put my phone in Airplane mode no calls, no texts, no use services at all whole week. They keep charging minutes without reasons. I contacted support and they filled up minutes back but it still keeps charging minutes for no reasons day by day.

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. We're sorry for this experience. We'd like to check your account. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. Our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. We will be happy to assist you. Thank you. tracfone-wireless

  • Rated 3 out of 5 stars

    As advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would be nice to get more minutes for the fee, since so many plans are going to unlimited.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is April from TracFone Wireless. Your honest feedback means a lot to us. We are always trying to find ways to improve our products and your ideas helps us do that. We'll make sure to pass this along. Thank you! tracfone-wireless

  • Rated 1 out of 5 stars

    Poor signal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was unable to make a call due to poor signal Naples ME, disappointing

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Joel from TracFone Wireless. Please accept our deepest apology, next time if there is an error when you add service, please contact us via this chat link https://www.tracfone.com/support/contactus. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text SUPPORT to 611611 for instructions on how to unlock your current phone. Thank you. tracfone-wireless

  • Rated 5 out of 5 stars

    fast and convient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy way to get a min. card. Dont have to wait to get response from Trac web sight.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Katherine From TracFone Wireless. Thank you for the perfect rating. We greatly appreciated it. Have a wonderful day! tracfone-wireless

  • Rated 1 out of 5 stars

    Nasty bribed trash canceling my order.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this 4 times on-line using my Best Buy Gift Card as payment and each time the order was canceled. I did not cancel my order?

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Joel from TracFone Wireless. We truly appreciate for you doing business with us. However, we're very sorry if you are having issues with your order. As your service provider, this is not how we want you to feel and experience. Moreover, TracFone Wireless will never cancelled any order without customers approval. For us to find out as to why your order got cancelled, please allow us to pull up your account and sort things out. Kindly send us a DM through our Social Media Platform. We'll be happy to assist you and resolve this matter and soon as possible. Thank you. tracfone-wireless

  • Rated 5 out of 5 stars

    what to review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's a phone card, you order it, get the email and there's your code

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Jomarey from TracFone Wireless. Thanks for the perfect rating. Should you need further assistance, please contact us. tracfone-wireless

  • Rated 4 out of 5 stars

    TRACFONE 60 min/90 day refill

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good option to extend time instead of minutes. Specifically used for a low-usage phone that exists for urgent use.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Lea from Tracfone Wireless. Thank you for the ratings and feedback. If you need assistance please let us know. tracfone-wireless

  • Rated 5 out of 5 stars

    !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product and fast response with email response

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Katherine from TracFone Wireless. Thanks for your feedback. We truly appreciate it. If you need further assistance please let us know. Have a great day! tracfone-wireless

  • Rated 1 out of 5 stars

    A Best Buy Horror Story

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a very big hassle! It took three days and 8 different Best Buy "experts to finally get my purchase of TracPhone time and minutes sent to my phone! I was literally on the phone (Usually on hold!!!) for more than 16 hours! I will avoid dealing with Best Buy for as long as I live and will tell all my friends NOt to buy online from these people!

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Katrina from TracFone Wireless. Thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Should you need further assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day! tracfone-wireless

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Good Card Bad Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know the card is good, but my phone is out of date. This is my fault not the card.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Christian from TracFone Wireless. We apologize for the trouble you have encountered with your device. You may contact us to check the phones that will work in your area. You can copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you. tracfone-wireless

  • Rated 1 out of 5 stars

    Good value but difficult to redeem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very difficult to redeem purchase and add to phone,

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Franz from TracFone Wireless. We're sorry for this experience. Allow us to investigate on this matter. Please copy this link https://www.tracfone.com/support/contact-us and paste it on a new window to chat with us. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you. TracFoneWireless

  • Pros mentioned:
    Price

    Rated 1 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tracfone, what can I say. It does the job for a bare bones price.

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Frank from TracFone Wireless. Thank you for taking the time to provide us a rating and feedback. We truly appreciate it. As per our interest to serve you better, we are continuously working on improving and expanding our procedures, products and overall service. Should you need assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text HELP to 611611. Thank you. tracfone-wireless

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    BAD IDEA FOR ME!!!!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't use them because my phone doesn't work!!!!!!!!!

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. We're sorry to know that. We'd like to take a closer look on this issue. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you. tracfone-wireless