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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 401 reviews

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94%
would recommend
to a friend

Customers are saying

Customers appreciate the ease of use and the great value for the price of this prepaid plan. Positive feedback also highlights the convenient email delivery and sufficient talk time for most users. While some mentioned challenges with activation, the overall experience with the plan's minutes, text, and data allowance was largely positive. The 90-day plan duration is also seen as a convenient option by many customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 401 reviews
  • Pros mentioned:
    Talk time

    Rated 5 out of 5 stars

    Great price!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You cannot beat the card for 60 minutes which last for 3 months.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Junry from TracFone Wireless. Thank you for your rating and feedback. If you need assistance, please do not hesitate to contact us. tracfone-wireless

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    No problems

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price and added to my plan without any issues.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Junry from TracFone Wireless. Apologies for the inconvenience. Allow us to help you out. For assistance, kindly contact us via this chat link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. TracFoneWireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and not bad for the price. Will buy again.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Junry from TracFone Wireless. Thanks for the excellent rating and feedback. Should you need further assistance, please do not hesitate to contact us. tracfone-wireless

  • Pros mentioned:
    Email delivery

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the only refill I buy and Best Buy keeps these in stock so they are readily available. It is rec'd immediately to my email.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. Thanks for your feedback. We truly appreciate it. Have a great day! tracfone-wireless

  • Rated 3 out of 5 stars

    Poor Service from Best Buy but Card is Fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing wrong with the card but after waiting for several hours I had to call Best Buy to get them to send it. A task that usually takes an hour or two was a total disaster. After I made the call Best Buy came through and send me the card.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy way to refill TracFone cards. It takes less time to buy online than going to a store and finding the right card in stock.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. Thank you for the perfect rating and feedback. Have a great day! tracfone-wireless

  • Rated 5 out of 5 stars

    Minute purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy process for purchase, will purchase same way next time I need minutes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tracfone works great!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works for me every year, just enough minutes great service

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Joel from TracFone Wireless. Thank you for your rating and feedback. If you need assistance, please do not hesitate to contact us. tracfone-wireless

  • Pros mentioned:
    Talk time

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like to have these cards in handy when i need minutes not depending on phine companies this is a life saver for me to have

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. Thanks for your feedback and ratings. For further assistance, please contact us. tracfone-wireless

  • Pros mentioned:
    Email delivery

    Rated 5 out of 5 stars

    convenient delivery!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant beat the value of tracfone if you dont live on your phone. The digital delivery of this phone card just makes it so convenient too.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Lea from TracFone Wireless. Thank you for your perfect rating and feedback about our service. We truly appreciate it. tracfone-wireless

  • Rated 5 out of 5 stars

    Makes Adding Minutes Simple

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 12-year-old has a TracFone, and he didn't let me know that his minutes were about to expire until late in the evening. I didn't want to go to a store to grab one and went on the company's site first to do it digitally, but that was a headache. Their site kept changing my city's name when putting my info in. I eventually Googled who else does the digital TracFone card and saw Best Buy. It was quick and simple. They emailed me my digital number, I entered it on TracFone's site and was done.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Janet from TracFone Wireless. We're sorry for the inconvenient experience that you had when trying to refill your account through our website. Your concern has been noted and escalated to provide better service in the future. Should you have other concerns, please chat with us at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Nevertheless, we thank you for your five-star rating. Have a nice day. tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to Purchase and Use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easy to purchase and receive digitally. I had no issues adding the plan to my Tracfone account. (Keep in mind that you need to purchase and activate a Tracfone SIM card before you can use this phone card.)

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Frank from TracFone Wireless. Thank you for giving us the opportunity to service your cellular needs. Should you need assistance, please do not hesitate to let us know. We will be happy to assist you. tracfone-wireless

  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You should buy this if you don't use your phone much.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Tracfone is an Excellent value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tracfone is an excellent service. If you can manage your calls, texts, etc, then tracfone is much more affordable than other cell phone providers. One 20 minute tracfone card gives me 3 months of service for less than $7 dollars a month.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Katrina from TracFone Wireless. Thank you for the perfect rating. It is our pleasure to service your cellular needs. We look forward to keep doing business with you for more years to come. Have a nice day! tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    ONLINE PHONE CARD REFILL

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BOUGHT ONLINE 15MINUTES THEY SENT PIN TO EMAIL EASY .VERY NICE

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Ryan from TracFone Wireless. Thank you for your rating and feedback. If you need assistance, please do not hesitate to contact us. tracfone-wireless

  • Rated 5 out of 5 stars

    Tracfone minutes

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that I can buy for one year the minutes for $99.00

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Charinadelle from TracFone Wireless. Thank you for your rating and feedback. If you need assistance, please do not hesitate to contact us. tracfone-wireless

  • Pros mentioned:
    Price
    Cons mentioned:
    Activation

    Rated 1 out of 5 stars

    Tracfone Needs A Live Person When The Pin Fails.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The card itself is a good value. The card gets 5 stars. The reason why I gave this review 1 star is the stress of activating the card. There is no refund on this transaction. The Pin Number I was given continually failed. I never in the past had trouble renewing my prepaid plan before expiring therefor not losing any of my saved minutes. Customer service from Tracfone was zero because no live person to explain my issue. After over 2 hours of going through the phone recordings and internet. The pin was accepted. Most people probably would have quit trying after half hour.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello there valued customer! This is Redje from TracFone Wireless. We appreciate you bringing this matter here and we appreciate you doing business with us. Please know that this reply is not an automated message. We would like to help you regarding with your concern about adding minutes in your device. Grant us to check you account and we assure you that we have a resolution tailored to your needs. To further information about this, kindly chat with us at https://www.tracfone.com/support/contactus, or text the word HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very easy to use.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use via email containing link to obtain card's service PIN. With PIN, it's easy to go on https://www.tracfone.com/collectminpinpromo and add the card's airtime service plan to your phone. Process takes about 10 minutes.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Frank from TracFone Wireless. It is delightful to hear such positive words, and it’s always a pleasure to serve our users. Thank you so much for your encouraging feedback and star ratings! tracfone-wireless

  • Pros mentioned:
    Talk time

    Rated 5 out of 5 stars

    The best way to go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my tracfone. I buy minutes when i need them. The 200 minutes card is more than enough to use when i am on the road.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi . This is Arianne from TracFone Wireless. Thank you for your perfect rating and feedback about our service. Have a great day! tracfone-wireless

  • Rated 5 out of 5 stars

    BRE--Outstanding Performance

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My salesperson was Bre at the Best Buy in Salisbury, MD. I had ordered a new 4-GTracfone to replace an old 3G Tracfone. I am 85 years old; husband is 89 years old. We NOT tech savvy. Bre was gracious enough to activate our phone and get our old phone number transferred to our new phone. Tracfone help line very poor, Took Bre 1 1/2 hours; very patient and very gracious.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Cristy from TracFone Wireless. Thank you for using our service. Have a nice day! tracfone-wireless

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