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Customer reviews

Rating 4.7 out of 5 stars with 416 reviews

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94%
would recommend
to a friend

Customers are saying

Customers appreciate the ease of use and the value for the price of the $79.99 Basic phone prepaid plan. Many customers find the talk time sufficient and appreciate the quick email delivery of the minutes. However, some customers have experienced compatibility issues and difficulties with activation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 416 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good product for basic phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent and smart way to go if you have a basic phone. However, if you are a smart phone user, this is not quite the bargain it once was. Unfortunately, TracFone's new policy has made my Samsung smart phone obsolete and incapable of communicating as of Jan 2021. By doing this, I not only have to buy a new phone but the costs of maintaining the TracFone service increases considerably.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Cristy from TracFone Wireless. Thank you for taking the time to rate our product and provide feedback. Advances in technology have paved the way for new standards, like Voice Over LTE (VoLTE) which gives you an improved and faster call connection. Due to network changes some phones weren't built to be compatible and will lose service soon. Affected customers must upgrade their phones to keep their service. As per our interest to serve you better, we are continuously working on improving our products and overall services. Have a nice day! tracfone-wireless

  • Rated 4 out of 5 stars

    Online Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Easy to purchase via the Best Buy online store.

    I would recommend this to a friend
  • Pros mentioned:
    Email delivery

    Rated 5 out of 5 stars

    TracFone Digital Pay As You Go

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Digitaly received. Product worked as meant to. I would recommend.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Jhyzel from TracFone Wireless. Thank you so much for your wonderful review! Your satisfaction is our top priority, and it's great to know we're meeting your expectations. If you ever need anything or have any questions, feel free to reach out. Thank you. tracfone-wireless

  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Trac

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to purchase, easy to install, good price, good product

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Cristy from TracFone Wireless. Thank you so much for using our service and for the 5-star ratings. Have a wonderful day! tracfone-wireless

  • Rated 5 out of 5 stars

    Good option for casually phone use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great plan. I like that the minutes transfer and can be used as long as the plan is active. Good option for short term needs

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Dianne from TracFone Wireless. Thanks for your feedback. If you need assistance, please do not hesitate to contact us. tracfone-wireless

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Tracfone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good user experience, cheap and affordable, I hope there will be more such prepaid card promotions to benefit more users

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Franz from TracFone Wireless. We are sorry for any inconvenience this has caused you. We would like to take a closer look on this issue. Kindly contact us via this chat link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you. tracfone-wireless

  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    good price

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good purchase price for reloading your Tracfone minutes. Easy, no problems.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Cristy from TracFone Wireless. Thank you for giving us the opportunity to service your cellular needs. Should you need assistance, please do not hesitate to let us know. Have a wonderful day! tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    TracPhone email 400 minutes via email for $99.00

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been an excellent purchase which was easy to do and easy to add minutes to the TracPhone. Very pleased!!

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Mark from TracFone Wireless. Thank you for your feedback. If you need assistance, please do not hesitate to contact us. Have a wonderful day! tracfone-wireless

  • Rated 5 out of 5 stars

    Pre Paid Tracfone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought digital card and got the code in with an hour. Work as expected.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Gift card phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is fantastic for my 12 year old! He can call me at school if he needs to stay later, after school functions or if he needs anything!

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Joel from TracFone Wireless. We're glad to know that you love your new phone. Thanks for your purchase and feedback. Have a beautiful day! tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Affordable smartphone coverage option

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not a big cell phone user, meaning I don't do all the things you could do therefore I don't need something with a monthly bill. Tracfone makes it so much easier to have a smartphone and not break the bank.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Katherine from TracFone Wireless. Thank you for the rating and feedback. Have a great day! Should you need assistance, feel free to contact us. tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    compact size

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my smartphone is too large for daily carry in pocket. This phone, with a range of apps, is compact and convenient to use.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Ryan from TracFone Wireless. Thank you for your rating and feedback. If you need assistance, please do not hesitate to contact us. tracfone-wireless

  • Rated 4 out of 5 stars

    Tracfone phone card

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to order and add to my phone.. Minutes were added within a few minutesĺ

    I would recommend this to a friend
  • Pros mentioned:
    Price, Talk time

    Rated 5 out of 5 stars

    1 year Tracfone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great card and value for the money, 1 year and 400 minutes.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Cristy from TracFone Wireless. Your support and voice are very important to us. Thanks for the ratings and feedback. tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It works well.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have purchased several times. Always goes seamlessly.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Dianne from TracFone Wireless. Your satisfaction is our top priority. We are committed to exceeding your expectations and providing you with the best possible service. Thank you for your continued support. Have a wonderful day! tracfone-wireless

  • Pros mentioned:
    Talk time

    Rated 5 out of 5 stars

    GREAT CARD

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent phone card for my prepaid phone,double the minutes and last for 90 days.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Aira from TracFone Wireless. Thank you for your feedback. If you need assistance, please do not hesitate to contact us. Thank you for choosing TracFone Wireless! tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Gift Card

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy online purchase and print out to give as gift card.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Jhyzel from TracFone Wireless. Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a smooth experience with our product and overall services. If you need assistance, please don't hesitate to reach out to us. tracfone-wireless

  • Pros mentioned:
    Talk time

    Rated 5 out of 5 stars

    Tracfone card

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This card is the best way I have found to minimize costs with our tracfone plan. The 400 minutes is plenty of time and the Year time period makes it less stressful . It was really easy to do with the digital card from Best Buy.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Marie from TracFone Wireless. We are incredibly grateful that you took the time out to leave us this note. Thank you so much and have a great day! tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. No wait time. Affordable and fast upload.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Junry from TracFone Wireless. Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a positive experience with our product and overall services. Please reach us without hesitation if you encounter an issue. TracFoneWireless

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Affordable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase these cards to keep my young sons phone active in case of emergency or when taking with him to practices where I have to leave for short period of time. It’s nice to have something affordable for people who just need a phone for emergencies or here or there.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. Thank you for choosing our service. We look forward to keep doing business with you. tracfone-wireless

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