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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 397 reviews

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93%
would recommend
to a friend

Customers are saying

Customers appreciate the ease of use and the great value for the price of this prepaid plan. Positive feedback also highlights the convenient email delivery and sufficient talk time for most users. While some mentioned challenges with activation, the overall experience with the plan's minutes, text, and data allowance was largely positive. The 90-day plan duration is also seen as a convenient option by many customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 397 reviews
  • Rated 5 out of 5 stars

    Email transaction

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Email Phone Card Transaction, always - seamless...

    I would recommend this to a friend
    • Brand response from TotalWireless
      Posted .

      Hi. This is Dianne from Tracfone Wireless. Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a positive experience with our overall services. Thank you for choosing Tracfone Wireless. We look forward to continuing to provide you with great service totalwireless

    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Ramel from TracFone Wireless. Thank you for your rating and feedback. If you need assistance, please do not hesitate to contact us. tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    tracfone card

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy online access to extend your phone hours and days.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Cristy from TracFone Wireless. We appreciate you for taking your time to give our product a rating. Rest assured that we will continue to provide an exceptional experience with our products and services. Have a nice day! tracfone-wireless

  • Rated 5 out of 5 stars

    Great appliances; phone card!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything we have ordered over the years from Best Buy has been amazing. They always deliver early or on time. This purchase was delivered via email due to it merely being a phone card. We all think Best Buy is the Best!

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Cristy from TracFone Wireless. Thanks for your encouraging star ratings. Your support and voice are very important to us. Have a nice day! tracfone-wireless

  • Rated 5 out of 5 stars

    Tracfone card

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This card worked for a smart phone. It worked but it only gave my phone 60 minutes. The good thing is that you get more service days although I'm not sure it gives data.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Katrina from TracFone Wireless. Thank you for using our service. Should you need assistance, please do not hesitate to let us know. We're always here to help. tracfone-wireless

  • Rated 5 out of 5 stars

    Great Deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, good reception, good customer service!

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Lea from TracFone Wireless. Thank you for the fantastic review! tracfone-wireless

  • Rated 5 out of 5 stars

    Good chunk of extra minutes

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a good chunk of minutes on my Tracfone. This worked, and I even earned some bonus minutes!

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Lea from TracFone Wireless. We're glad to know that you love it. Thanks for the feedback. Have a great day! tracfone-wireless

  • Rated 5 out of 5 stars

    Easy to reload a tracfone.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This basic phone plan works on all smart phones of my family, while the tracfone official website only allows me to purchase more expensive smart phone plans.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Katrina from TracFone Wireless. Thanks for your rating and feedback. We truly appreciate it. Have a great day! tracfone-wireless

  • Rated 5 out of 5 stars

    Great for low volume user

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for a senior for low volume usage. Cheaper than traditional cell phone account and perfectly adequate for this purpose, thought without the smart features.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Frank from TracFone Wireless. We're glad that you're satisfied with our product and service. Thank you so much for your 5-star review. We appreciate your business and trust. tracfone-wireless

  • Rated 5 out of 5 stars

    Tracfone is the Best

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tracfone is the best for people that don't need the hassle of monthly payments!

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Jomarey from TracFone Wireless. Thank you for your perfect rating and feedback about our service. We truly appreciate it. tracfone-wireless

  • Rated 5 out of 5 stars

    Fast Delivery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty quick delivery of code after purchase. Great way to save on a trip to the store.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Jomarey from TracFone Wireless. Thanks for your purchase. Have a great day! tracfone-wireless

  • Rated 5 out of 5 stars

    Love the Flexible options here.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my opinion this is the best prepaid phone service. By the way if your wondering this includes service for Talk,Text,and Web. Many flexible options makes this the best in prepaid phone service Period.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Katrina from TracFone Wireless. Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to keep doing business with you. Have a great day! tracfone-wireless

  • Rated 5 out of 5 stars

    A Ok Hey Man

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A OK Thanks Super Wonderful I see and feel all swell as lfe is swell and A Ok Man

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Franz from TracFone Wireless. Thank you for the feedback and the perfect rating. Have a great day! tracfone-wireless

  • Rated 5 out of 5 stars

    Simple, easy,budget friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to teach youngsters to budget their minutes and curtail being on the phone too long. Buy what you need with no overage charges. Best Buy makes it easy and convenient to get refills when you need them.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. We truly appreciate your time in leaving us a wonderful feedback. Thank you for the perfect rating. Have a wonderful day. tracfone-wireless

  • Rated 5 out of 5 stars

    Digital Phone Card

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchasing a digital phone card through Best Buy was convenient. Best Buy sends a email to redeem and the redemption process was easy. Highly recommend using this method.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. Thank you for the feedback. Should you need assistance, please do not hesitate to let us know. We will be happy to assist you. tracfone-wireless

  • Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has been my place to purchase electronics. I discovered phone cards Very convenient. ordered 2 for the Tracfone. Makings calls with these cards are reasonable & reliable.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. We're delighted to hear that. Thanks for the feedback. If you need further assistance, please do no hesitate to let us know. Have a great day! tracfone-wireless

  • Rated 4 out of 5 stars

    Trac Fone

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trac fone minutes. Bought this online. No one at the store nor the trac fone could figure out how to download the code. We spent over 4 hours with several techs and people. Was EXTREMELY frustrating.

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Wendy from TracFone Wireless. Thank you for the feedback and rating. We're so sorry for the bad experience. For us to help you, please copy this link http://bit.ly/2lHoBuo and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. tracfone-wireless

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As expected it's a phone service card. I added it to my phone

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Redje from TracFone Wireless. We value your patronage. Thank you for the review. If you need assistance, kindly contact us. tracfone-wireless

  • Rated 4 out of 5 stars

    Convenient

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying this digitally and activating it was pretty painless. Will most likely do this when I need it again.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Francis from TracFone Wireless. Thank you for your rating and feedback about our service. We truly appreciate it. tracfone-wireless

  • Rated 5 out of 5 stars

    Best value for service days

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of minutes, texts and days my usage runs out of service days first. 90 days for $19.99 is 22 cents/day so my phone costs me about $7 a month to maintain.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Janet from TracFone Wireless. We thank you for using our service and for sharing your experience with us. It is our pleasure to service your cellular needs. We look forward to keep doing business with you for more years to come. Have a nice day! tracfone-wireless

  • Rated 5 out of 5 stars

    Phone INeeded

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a Great phone and Service just what I needed.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Ramel from TracFone Wireless. Thank you for your recent purchase. Have a great day! tracfone-wireless

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