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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 397 reviews

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93%
would recommend
to a friend

Customers are saying

Customers appreciate the ease of use and the great value for the price of this prepaid plan. Positive feedback also highlights the convenient email delivery and sufficient talk time for most users. While some mentioned challenges with activation, the overall experience with the plan's minutes, text, and data allowance was largely positive. The 90-day plan duration is also seen as a convenient option by many customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 397 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for the basic

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great concept for kiddos. We use this for our children to let us know. They are home or if they need anything as well as when they’re out and about in the neighborhood.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Redje from TracFone Wireless. Thank you for your rating and feedback. If you need assistance, please do not hesitate to contact us. tracfone-wireless

  • Pros mentioned:
    Data, Talk time

    Rated 5 out of 5 stars

    Good Deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great deal for me and meets my needs. This card works for most of the year for what I use it for.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Frank from TracFone Wireless. Thank you so much for giving us the opportunity to service your cellular needs. Your support and voice are very important to us. Have a nice day! tracfone-wireless

  • Pros mentioned:
    Data

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and inexpensive way to add minutes and data for emergency cell phone for kids who don't need an expensive plan.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Jude from TracFone Wireless. Glad you like this. We appreciate your loyalty throughout the years you've been with us. It is delightful to hear such positive words, and it’s always a pleasure to serve our users. Have a nice day! TracFoneWireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    TracPhone email 400 minutes via email for $99.00

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been an excellent purchase which was easy to do and easy to add minutes to the TracPhone. Very pleased!!

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Mark from TracFone Wireless. Thank you for your feedback. If you need assistance, please do not hesitate to contact us. Have a wonderful day! tracfone-wireless

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Tracfone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good user experience, cheap and affordable, I hope there will be more such prepaid card promotions to benefit more users

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Franz from TracFone Wireless. We are sorry for any inconvenience this has caused you. We would like to take a closer look on this issue. Kindly contact us via this chat link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you. tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It works well.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have purchased several times. Always goes seamlessly.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Dianne from TracFone Wireless. Your satisfaction is our top priority. We are committed to exceeding your expectations and providing you with the best possible service. Thank you for your continued support. Have a wonderful day! tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Gift Card

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy online purchase and print out to give as gift card.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Jhyzel from TracFone Wireless. Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a smooth experience with our product and overall services. If you need assistance, please don't hesitate to reach out to us. tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    compact size

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my smartphone is too large for daily carry in pocket. This phone, with a range of apps, is compact and convenient to use.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Ryan from TracFone Wireless. Thank you for your rating and feedback. If you need assistance, please do not hesitate to contact us. tracfone-wireless

  • Pros mentioned:
    Talk time

    Rated 5 out of 5 stars

    GREAT CARD

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent phone card for my prepaid phone,double the minutes and last for 90 days.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Aira from TracFone Wireless. Thank you for your feedback. If you need assistance, please do not hesitate to contact us. Thank you for choosing TracFone Wireless! tracfone-wireless

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good product for basic phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent and smart way to go if you have a basic phone. However, if you are a smart phone user, this is not quite the bargain it once was. Unfortunately, TracFone's new policy has made my Samsung smart phone obsolete and incapable of communicating as of Jan 2021. By doing this, I not only have to buy a new phone but the costs of maintaining the TracFone service increases considerably.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Cristy from TracFone Wireless. Thank you for taking the time to rate our product and provide feedback. Advances in technology have paved the way for new standards, like Voice Over LTE (VoLTE) which gives you an improved and faster call connection. Due to network changes some phones weren't built to be compatible and will lose service soon. Affected customers must upgrade their phones to keep their service. As per our interest to serve you better, we are continuously working on improving our products and overall services. Have a nice day! tracfone-wireless

  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Trac

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to purchase, easy to install, good price, good product

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Cristy from TracFone Wireless. Thank you so much for using our service and for the 5-star ratings. Have a wonderful day! tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. No wait time. Affordable and fast upload.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Junry from TracFone Wireless. Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a positive experience with our product and overall services. Please reach us without hesitation if you encounter an issue. TracFoneWireless

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Affordable smartphone coverage option

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not a big cell phone user, meaning I don't do all the things you could do therefore I don't need something with a monthly bill. Tracfone makes it so much easier to have a smartphone and not break the bank.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Katherine from TracFone Wireless. Thank you for the rating and feedback. Have a great day! Should you need assistance, feel free to contact us. tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Gift card phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is fantastic for my 12 year old! He can call me at school if he needs to stay later, after school functions or if he needs anything!

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Joel from TracFone Wireless. We're glad to know that you love your new phone. Thanks for your purchase and feedback. Have a beautiful day! tracfone-wireless

  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    good price

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good purchase price for reloading your Tracfone minutes. Easy, no problems.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Cristy from TracFone Wireless. Thank you for giving us the opportunity to service your cellular needs. Should you need assistance, please do not hesitate to let us know. Have a wonderful day! tracfone-wireless

  • Rated 5 out of 5 stars

    Perfect. Exactly what it says on the tin.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I needed. I buy these for my grandfather, there's no other cellphone plan he's interested in purchasing at this point.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Charinadelle from TracFone Wireless. Thanks for the excellent rating and wonderful feedback. Have a great day! tracfone-wireless

  • Rated 5 out of 5 stars

    Prepaid and easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always buy my prepaid TracFone cards from Best buy. Their prices are reasonable and only one of the few places that I can get a card that lasts a whole year with unlimited calls and texts.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Jhyzel from TracFone Wireless. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience. Thanks for the feedback. Have a great day! tracfone-wireless

  • Rated 5 out of 5 stars

    Happy with service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for a prepaid account, $80 a year. Works great just wish it came with more data. Only $10 for 3 GIG, not too bad. I earn reward and get 3 GIG for free every 4 refills.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Charinadelle from TracFone Wireless. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience. Thanks for the feedback. Have a great day! tracfone-wireless

  • Pros mentioned:
    Price, Talk time

    Rated 5 out of 5 stars

    1 year Tracfone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great card and value for the money, 1 year and 400 minutes.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Cristy from TracFone Wireless. Your support and voice are very important to us. Thanks for the ratings and feedback. tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A pleased customer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleased how easy it was to purchase the item I wanted. No hassle or delay . A pleasure to find that transaction in todays business.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Arianne from TracFone Wireless. Thank you for the purchase and feedback. We truly appreciate it. Have a wonderful day! tracfone-wireless

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