Customer Ratings & Reviews
Customer reviews
Rating 4.1 out of 5 stars with 457 reviews
(457 customer reviews)Rating by feature
- Service4.4
Rating 4.4 out of 5 stars
- Professionalism4.5
Rating 4.5 out of 5 stars
- Expertise4.4
Rating 4.4 out of 5 stars
to a friend
Rated 1 out of 5 stars
T7sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed owner how to turn on machine without Wi-Fi . Now it sits there and is not being used because person does not know how to turn it on. It was a gift to my daughter. I am very dissatisfied .
No, I would not recommend this to a friendRated 1 out of 5 stars
Nordictrack x32i - Poor installation !
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor - skill level. Display not installed properly. Even damaged the floor and a new exercise mat - what a waste. Complained - installers promised to revert with remedying the damages - never heard back !
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a good job
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers pulled up to my house in a mini van that was leaking oil on my driveway pavers and they had tool that mickey mouse wouldn't use they are not good at what they do BEST BUY you can get better than this
No, I would not recommend this to a friendRated 1 out of 5 stars
THEY NEVER CAME IN TO SET UP TREADMILL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never received this service - I keep calling and no one is helping me out - I would like the $200 credit off my credit card since they never came in my home to set up treadmill they left it on my porch - please help with this.
No, I would not recommend this to a friendRated 1 out of 5 stars
Treadmill
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good service. I paid for someone to set the machine and I need to do all the settings. Also something it’s wrong with the machine
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really bad. Scratched up my walls and used my restroom during covid, so wasn’t too pleased with that. Then it didn’t work correctly so I had to fix it myself. Installation was useless.
No, I would not recommend this to a friendRated 1 out of 5 stars
Defected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waiting for a replacement . Appointments have been researched several times. Took off a day of work waiting and in the home waiting…. Unfair and unprofessional .
No, I would not recommend this to a friendRated 1 out of 5 stars
Treadmill
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was horrible, treadmill was not put together correctly… pieces were still in plastic bag with supplemental instructions
No, I would not recommend this to a friendRated 1 out of 5 stars
Impossible to set appointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever with scheduling appointment. Had a set date and Best Buy cancel last minute without a next guarantee date. Gave no reason on canceling appointment.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your appointment modified at the last minute is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Too pricy not wrth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was way too pricy, Walmart does this in just $89. Also person who came to install was stubborn(not ready to move a small table)
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible Experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The trademill didn’t work at all. After the delivery and assembly when the technician tried it wasn’t working at all just loud noises.
No, I would not recommend this to a friendRated 1 out of 5 stars
Ehhh was ok
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The install wasn’t great, I didn’t get much info out of them
No, I would not recommend this to a friendRated 1 out of 5 stars
Contract install team did not know what they were
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The contract installed team left off 23 flat washers and three caps screws. The treadmill did not even work.
No, I would not recommend this to a friendRated 1 out of 5 stars
Sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a treadmill 12/02/2020. After delivery I was informed, in January they don’t have anyone to put it up. Unhappy customer
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not order from Macon, ga
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The people who put it together was great but the store in Macon, ga itself is sorry as hell.
No, I would not recommend this to a friendRated 1 out of 5 stars
Such a rip off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The treadmill should’ve been brought into the house, not me having to pay geek squad to “install it.” What a rip off...
No, I would not recommend this to a friendRated 1 out of 5 stars
Over a year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installers were great BUT IT TOOK BEST BUY OVER A YEAR TO GET BACK TO ME WITH AN APPOINTMENT.
No, I would not recommend this to a friendRated 1 out of 5 stars
Owner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never showed up. I had to hired someone to come and assemble the treadmill
No, I would not recommend this to a friendRated 1 out of 5 stars
Dont use their treadmill assembly people.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely NOT the friendliest!! Appeared very Arrogant! I'd rather pay someone else!!
No, I would not recommend this to a friendRated 1 out of 5 stars
No Show
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tech team never showed up for or called to cancel assembly
No, I would not recommend this to a friend