Deals Worth GiftingShop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $39.99

Customer reviews

Rating 4.4 out of 5 stars with 220 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

90%
would recommend
to a friend

Customers are saying

Customers love how easy it is to install and how effective the protection is. They also appreciate the reasonable price and the peace of mind it gives them. However, some customers have experienced compatibility issues, particularly those who previously had Trend Maximum.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 220 reviews
  • Rated 3 out of 5 stars

    WORKS SO SO

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE PRODUCT SEEMS TO WORK, BUT IT IS A REAL PAIN TO KEEP CLOSING THE SCAN COMPLETE WINDOW, IT IS CONSTANTLY IN THE WAY

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    No problems so far

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work just as advertised. Best buy employee recommended it to me with my new laptop.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's OK.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's OK but I've found that Norton is much easier to use and Norton has more features.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    great service, and very professionsional

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is doing the job it was bought to do. Perviding my computer with security.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Did not use this

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad put another security system - so this did not get used.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    I Bought + Downloaded to say I CANT get protection

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really upset that I bought this, entered the code for it to say I cant get protection because its not updated for my Macbook. Im so glad I threw $20 out the door instead of $50. Dont waste your money or time!

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Trend Micro Antivirus for Mac works on Macbooks running MacOS 10.13 (High Sierra) and above. We're sorry if you were not aware of the system requirements for this software, ladyalco. trend-micro

  • Rated 3 out of 5 stars

    Good for the price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took for ever to download and very slow when booting up

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Trend Micro antivirus

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not load to my computer because I previously had Trend Maximum. Best Buy would not give refund or credit because software was open, even though it wasn’t used because it wouldn’t download.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worthless

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t waste your money. Within 20 minutes of downloading the software, I had a virus. In my opinion, a better option would be to provide actual software to install before you bring it online.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Antivirus Security

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This antivirus helps keep my information secure and worry free.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Anti virus

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not norton but it does the job and is cheap.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    This would not work on my computer.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This would not work on my computer. Had to buy another one.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you had issues with installation, Mittens. Please remember that you can contact us anytime for help with your Trend Micro software. trend-micro

  • Cons mentioned:
    Installation

    Rated 3 out of 5 stars

    Still like the product but...

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some challenges with the installation but a easy to manage after that

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was hacked when I was loading it recurved a call from some one claiming to be a tech with trend. Gave him 149 for upgraded protection just to find out later it was a scam so no I was not happy because the site that you use to load it was hacked

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear about your experience, Bill. We will review our product download site for security and try to ensure that other customers do not have the same issues. trend-micro

  • Rated 1 out of 5 stars

    This never worked.

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a sorry program. It never worked. It was a waste of money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ms. C

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is not easy install, when I call IT for help they were not customer friendly I would not recommend this product. I am sorry

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you wouldn't recommend this security program, Niki. trend-micro

  • Rated 1 out of 5 stars

    Had to return new computer, and now it wont cover

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First lap top malfunctioning, had to trade it in now I lost all protection Waste of money

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should be able to sign into your Trend Micro account and remove the installed software from the previous computer. Then you will be able to install it on your new computer. If you need help, give us a call, Radicalred52. trend-micro

  • Rated 1 out of 5 stars

    Junk Product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't work and couldn't do anything. Got a lot of spams.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro software, wesoda. trend-micro

  • Rated 1 out of 5 stars

    Fine item.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fine anti-virus software. Detects a lot of bugs other software doesn't.

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're happy to hear that you are getting good use from your Trend Micro security subscription, Turtle. trend-micro

  • Rated 1 out of 5 stars

    Just Say NO

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software is constantly working for you, and that's not a good thing. My brand-new Windows PC seemed to never settle down - fan always running high, always hot, always busy. After a few weeks, I got tired of this, and started looking for the reason - Windows 10 can't be THAT bad ! And I found the reason in the task list. This software is constantly doing something, 24 hours a day. Why? That is not how antivirus is supposed to work. After the initial securing of the machine, it should become invisible, not suck up a steady 20% of the CPU. I uninstalled Trend Micro, and immediately the machine settled down. I installed another anti-virus, and the machine remains normal. Worse, I installed Trend Micro on a fairly new Mac Mini, and it brought it to its knees - overheating, and finally freezing. I uninstalled it there, and the Mini went back to normal. I came to the conclusion that this software clobbers your PC, and removed it from another Mac just on principle. If the salesman offers you this software cheap with a new machine, just say no. I don't care about settings or anything else. Any software that is this bad right out of the box - I do not want. Period.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear about your experience, nodiofile. It is not common for the Trend Micro software to cause a computer to react that way. trend-micro