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Customer Ratings & Reviews

Your price for this item is $59.99

Customer reviews

Rating 4.3 out of 5 stars with 126 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers commend the Device Security Antivirus Protection for its overall performance, protection capabilities, antivirus performance, and device support. Users appreciate that it works on multiple machines and provides great protection for their computers. Some users have reported issues with the download process, encountering error messages during installation. However, many are pleased with the ability to cover their phone, laptop, and PC with this software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-126 of 126 reviews
  • Rated 1 out of 5 stars

    Sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sucks not what I purchased replaced it with slow program sucks for my business

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro software, Tazz. trend-micro

  • Rated 1 out of 5 stars

    NEVER BUY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It never works and won't download no matter what I do you have to go to their website and download more things that never work DO NOT BUY

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Be sure you are visiting the special Trend Micro website for Best Buy customers to download the version that will work with the activation code for your subscription, Goat. You should have an email from Best Buy with the link. trend-micro

  • Rated 1 out of 5 stars

    “AUTO RENEWAL” A gift that keeps on taking…..

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you buy this program from Best Buy, keep track of your annual “Auto Renewal” subscription. They will continue to bill you even after you stop using this program. 2nd year in a row that this has happen. Buy directly from the software company, not from Best Buy!

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Thanks for sharing your feedback about the renewal process, Autorenewal. trend-micro

  • Rated 1 out of 5 stars

    trend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate this, too many pop ups everytime I do something

    No, I would not recommend this to a friend
  • Cons mentioned:
    Download process

    Rated 1 out of 5 stars

    UPSET

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible experience, I can't download it. I've tried multiple times and now I have to call Customer Support and pray they can help.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are having trouble installing the Trend Micro software, Jesus46. We hope the customer support agents are able to help you get the software installed on your computer. trend-micro

  • Rated 2 out of 5 stars

    Was free with computer but too many pop-up notices

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too many annoying pop-ups. I finally uninstalled and quit it. I choose another security option for my computer.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you chose to use a different security program, MaplewoodShop17. trend-micro