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Customer Ratings & Reviews

Model:
TRE021800G300
SKU:
5507600
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Customer reviews

Rating 4.2 out of 5 stars with 2962 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are impressed with the easy installation, virus protection, and overall security of Trend Micro Internet Security 2017. They appreciate that it can be used on up to three devices and that it comes with a free subscription. However, some customers have concerns about compatibility issues, potential slowdown of their computers, and the cost of the subscription after the free period ends.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 140 Showing 2,781-2,800 of 2,962 reviews
  • Rated 2 out of 5 stars

    So-so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really didn't like the program and when the trial period was over, I deleted it. Deleting the program has caused some problems as it wasn't able to be fully uninstalled.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Doesn't work like it states

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this free with my IPad,. It did not work on more than 1 item for us like it stated it would in the directions. I would not waste money purchasing this product if I had to buy it....

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    trend micro

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for free with a laptop purchase but never really used. It is quite a pain to cancel the suscription.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not the best out there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not really a fan of TendMicro. I think Webroot is a far much better product. TrendMicro seems to slow down your system and runs in the background causing a lot of slowness.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, cdoc. Trend Micro is design to work in the background to keep your computer safe without affecting your system speed. trend-micro

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Didn't Need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with MacBook Pro -- useless since it's for Android/Windows!, Wish something useful had been the "bonus" with the purchase.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Your Trend Micro subscription also includes OSX and iOS, Oceans2015. Be sure to go to the website listed inside the package to download the Mac program for your new MacBook Pro and keep it safe. trend-micro

  • Rated 2 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constantly turns off and updates literally everyday. Finds conflicts with other programs supposedly messing with it. Gonna delete once i can get a better protection.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      It is common for security programs to restart themselves as they receive new security updates, Andrew, especially in the beginning as the file that was installed is catching up on 6-months worth of updates. Please be patient with the software during these updates; it is designed to provide the highest level of protection to your computer. That is also why Trend Micro identifies conflicting programs and recommends removing them. It is all designed to remove the most threats from the computer and keep you as safe as possible. trend-micro

  • Pros mentioned:
    Free

    Rated 1 out of 5 stars

    Not my choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software came for free with the laptop I purchased. I would prefer and use MacAfee or Norton. Just my preference.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We hope you consider trying your Trend Micro Internet Security subscription, DadofTwins. Trend Micro offers one of the best security programs on the market for protecting both your computers and personal information. trend-micro

  • Rated 2 out of 5 stars

    Expensive and redundent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The monthly charge for this is a lot for a product that a product that is basically a virus scan. That functionality is already provided by Samsung for free.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're glad to hear that you are taking your device security seriously, Zonker. While Samsung can likely provide some scanning protection, there are many companies out there – like Trend Micro – that have been working exclusively in the security industry for almost 30 years and have top-rated protection with features that other companies can't offer. You're definitely getting more than just a scanner. trend-micro

  • Cons mentioned:
    Slows down computer

    Rated 1 out of 5 stars

    Don't install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software slows down the computer. I installed it on my old windows PC and it is now slower than a tortoise.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Trend Micro Internet Security is designed to run smoothly on most current computers. It's possible that you are experiencing some lag because your older computer doesn't meet the system requirements, Funkytron. On a newer computer, it runs without causing any slow-down. trend-micro

  • Rated 2 out of 5 stars

    Slows the tablet down too much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This may be fine with a more powerful tablet but it kills the Insignia tablet I tried to use it on, Also, was a pain to get it to load.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Free from Bestbuy Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This comes with my iPhone purchase at Bestbuy. It does not execute as nicely as Norton Internet Security. Slower and cost more resources.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro Mobile Security subscription for your iPhone, Wolverine. trend-micro

  • Pros mentioned:
    Free

    Rated 1 out of 5 stars

    Got for free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this for free, but don't use it. It's to bulky, and micro soft doesn't work well with it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Free

    Rated 1 out of 5 stars

    Short term

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this free with my purchase. 3 devices but only good for 6 months, what a tease! I chose not to install.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are choosing to not install your complimentary 6-month subscription to Trend Micro, Rooster. It's a great piece of security software and gives you coverage for 3-devices during that time. trend-micro

  • Rated 2 out of 5 stars

    Useless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried this as i got it with a tablet purchase. It was awfully slow and did not catch viruses that Mcafee did. DON'T buy.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Okay antivirus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Regarding this antivirus its alright to have but doesn't detect all the activities of what website it's safe to click on.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok for getting it for free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only scans applications does not protect when Internet browsing. Got it for free with my tablet wouldn't buy it though.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Just average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is just basic internet security. It works for the basics but I decided to uninstall this and purchase a better application

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are choosing a different security program, mkdude. It's hard to find one out there that has higher ratings for protecting your device and personal information. Good luck, and Trend Micro will be here if you decide you want to return. trend-micro

  • Rated 2 out of 5 stars

    Loaded trend micro and it slowed my laptop down.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will consider a differant virus suite after trend micro times out.I have Norton on my other devices and it is ok.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are not convinced to use your Trend Micro subscription to protect your other devices, DINO. trend-micro

  • Rated 2 out of 5 stars

    Okay product

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This probably wasn't something I really needed for my computer. It can with the package so I got it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Expensive

    Rated 1 out of 5 stars

    Lame

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who really uses this??? They are too much for something that might not work

    No, I would not recommend this to a friend