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Customer Ratings & Reviews

Model:
TRE021800G300
SKU:
5507600
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Customer reviews

Rating 4.2 out of 5 stars with 2962 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers are impressed with the easy installation, virus protection, and overall security of Trend Micro Internet Security 2017. They appreciate that it can be used on up to three devices and that it comes with a free subscription. However, some customers have concerns about compatibility issues, potential slowdown of their computers, and the cost of the subscription after the free period ends.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 142 Showing 2,821-2,840 of 2,962 reviews
  • Rated 2 out of 5 stars

    not needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I received this and it was a sell point, But not needed and not as good as my norton

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are choosing to use a different security program, happy1 and hope you consider giving Trend Micro Internet Security a try. It might change you mind! trend-micro

  • Rated 2 out of 5 stars

    I don’t really see the point.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it was an anti virus but why would I pay for a secure search browser.

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Trend Micro Internet Security provides both virus protection and secure browsing tools, Itsme. It's a complete package of tools and features designed to keep your computer and personal information safe. trend-micro

  • Rated 2 out of 5 stars

    Good for free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has never found any virus in my machine, not sure if it is working or not

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a horrible investment. The link in the box didn’t work and directed me to another website. That website looking like something a kid in high school made. I still haven’t been able to install this item and am frustrated I wasted the money on it. If I weren’t away for business I would return this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    download stop at 3%

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never was able to download the software and use it. It always stop at 3% never finish download. went to bestbuy and replace it and same issue even on TREND MICRO website the trial download for the software is not downloadable I think this software and company is just so bad, that's way they offer this software for free

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      It is possible that there are other programs preventing you from downloading your Trend Micro Internet Security software, YousifMahmoud. Make sure to visit the website listed inside your Trend Micro box and download the special version available only to Best Buy customers. If you continue to have problems, give us a call and we can help. trend-micro

  • Rated 2 out of 5 stars

    Doesn't provide internet browsing protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If it wasnt free i woulsnt have got this. No internet browsing protection.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Be sure to check your settings and enable the Trend Micro toolbar, Richard. That will give you the Internet protection you're looking for. trend-micro

  • Rated 2 out of 5 stars

    Just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't need to use. I am a Norton user and installed Norton on all my products

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you have chosen a different security program to protect your computer, Jake. Trend Micro is one of the top products out there for protecting your personal information and preventing attacks on your devices. We hope you consider trying Trend Micro to see if you like it. trend-micro

  • Rated 2 out of 5 stars

    not that good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could be much better. It definitely has some annoying features and distractions.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you're not enjoying your Trend Micro Internet Security, burho. It's features have been designed to keep your computer and personal information safe from external threats. trend-micro

  • Rated 2 out of 5 stars

    Slow and not good for 10-key

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible. No other way to describe it. Worst computer I've ever used.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Secure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok didn't use it as expected. Couldn't return. Not recommended

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not a fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned this product in the past. Not a fan. I don’t recommend

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Virus Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed in my PC and working good to protect my pc from malwares

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're happy to hear that Trend Micro Internet Security is keeping your PC malware-free, Vels. trend-micro

  • Rated 2 out of 5 stars

    Software Pork

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With all the apps out there we can do a little better than this.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not appreciate your complimentary Trend Micro Security trial, Hawaiicalls. trend-micro

  • Rated 1 out of 5 stars

    Not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe if you're really susceptible to getting viruses it's good for you, but I've never had a problem with my preinstalled security software that comes with the OS of my devices before. I can't say I recommend it, as the auto-renew is expensive and super hard to get rid of.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't even load or try it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never ever had a problem with security on any of the numerous Macs that I have owned. I HAVE had performance issues after loading security software on them and had to uninstall them. Also, I have found that 'free' software like this usually will require you to pay for it later on.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Trend Micro has partnered with Best Buy to offer a complimentary trial subscription with the purchase of some new computers, MultiMacMan. Once the trial ends, however, you will need to renew your subscription to keep the protection up to date. trend-micro

  • Rated 1 out of 5 stars

    Don’t Do it...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This procuct is impossible to delete from your hard drive which actually makes it A Trojan. Which is exactly what it’s supposed to fight. Because you can’t delete it the program competes with other security software and slows your computer drastically. Don’t do it...

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Require purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Require purchase not even a 6 month trail give six months to test

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You are correct that a purchase is required to get the 6-month trial, Unique. However you can try a 1-month trial for free by going to Trend Micro's website. trend-micro

  • Rated 2 out of 5 stars

    No

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already have norton with my cable provider so I don't need this

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Many households have multiple computers, tablets and smartphones, gasguz8. If your have another security program to protect some of your devices, consider using your complimentary Trend Micro subscription to protect the other devices in your household and family. trend-micro

  • Rated 2 out of 5 stars

    Too much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To any uploads and installs to feel fully protected

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer McAfee any day for this service. Kind of lackluster

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not more impressed by the top-rated security of your Trend Micro Internet Security subscription, Samm. trend-micro