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Customer Ratings & Reviews

Model:
TRE021800G300
SKU:
5507600
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Customer reviews

Rating 4.2 out of 5 stars with 2962 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers are impressed with the easy installation, virus protection, and overall security of Trend Micro Internet Security 2017. They appreciate that it can be used on up to three devices and that it comes with a free subscription. However, some customers have concerns about compatibility issues, potential slowdown of their computers, and the cost of the subscription after the free period ends.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 146 Showing 2,901-2,920 of 2,962 reviews
  • Rated 1 out of 5 stars

    Not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer came with macafee protection already. Don’t know why it’s suggested to get this?

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Trend Micro is one of the top-rated security programs available in the world, Eddie. Other programs, like many that come pre-installed on computers, can't boast the same strength and protection power that Trend Micro offers. We hope you give it a try! trend-micro

  • Rated 1 out of 5 stars

    Not good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not like that the license is activated with purchase. It doesn't wait until you install it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear about the confusion about the subscription start-date, Longhorns. We hope you enjoy the remaining time of your Trend Micro subscription. trend-micro

  • Rated 1 out of 5 stars

    useless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Software is useless. Virus is rarely an issue anymore. Malware is the current problem.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Trend Micro Internet Security includes a number of features to help identify malware and protect you from data theft, ssss. We hope you consider trying some of the advanced settings to increase your security. trend-micro

  • Rated 1 out of 5 stars

    Not easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t been able to install on my iPhone. Even the Best Buy rep couldn’t install it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      After you've installed the Trend Micro Mobile Security app from the Apple App Store, you will need to create your Trend Micro account and then connect your app to your Trend Micro account. We're sorry that the process feels complicated but it's required by Apple for the iPhone version. trend-micro

  • Rated 1 out of 5 stars

    Think about it first

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your device already has security ten you might n't even need this security ,

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's slow compared to other security suites. It's not easy to use and makes the devices slow.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Trend Micro Internet Security is designed to provide top-level protection while running quietly in the background, without affecting the computer's performance. We're sorry to hear that you feel it is slower than other security programs. Remember that you can always adjust your settings to a level that better fits your computer's needs. trend-micro

  • Rated 1 out of 5 stars

    Didn’t use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t say much about it . It just went to waste . I used a different software

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    We don't need it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Trend Micro in the past and it just did not impress me at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Allows popups from its own site and allows pop ups from anyone. Overall poor

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Came free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came free with something never used it not idea why anyone would need this

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not on a Windows 10 system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan, upgrade to McAffey or Norton for a better experience and protection.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are not a fan of your Trend Micro security experience, TBoss. trend-micro

  • Rated 1 out of 5 stars

    Lie!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I got this thing, when I arrive home, I opened it and it was empty!!! There is noting

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      The Trend Micro Internet Security program can be downloaded from the website listed inside the box, Kingkas. We made this change in order to be more environmentally friendly and reduce the waste from discs and disc cases. If you would like to request a physical disc for your own use, you can contact Geek Squad and they will help you out. trend-micro

  • Rated 1 out of 5 stars

    Not sure why they gave us these

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When we bought the iPhone he put this in our bag. Not sure why or if we even need it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Trend Micro offers Best Buy customers a complimentary security subscription that can protect your new iPhone from web and privacy threats before they can affect your new smartphone. It identifies fake websites trying to steal your data, which protects you from identity theft schemes and phishing scams. Try it on your iPhone; you won't be disappointed. trend-micro

  • Rated 1 out of 5 stars

    Waste of time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never even got it to load so just tossed it and bought another one on line

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I assume anything they throw in for “ free “ is a scam , so I threw it away

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Included Free With Laptop Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not a fan of McAfee as it is a memory hog. I would go with ESET instead,

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We hope you consider trying your complimentary Trend Micro security subscription, senna5309 since you are not a fan of McAfee. trend-micro

  • Rated 1 out of 5 stars

    junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had to install it then they want you to download more programs for it to work

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Once you install Trend Micro Internet Security, your computer is protected, crazytaz. Trend Micro offers specialty programs, like the password manager, which are included in your complimentary subscription and provide additional protection services. These are options and are not required to be fully protected. trend-micro

  • Rated 1 out of 5 stars

    Okay product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for free for buying my laptop. Only get 6 months. Not worth it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy it. It was free did not like on how it worked at all. Save your $$$

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're glad to hear that you tried your complimentary Trend Micro Internet Security subscription, chuckv, but sad to hear that you were not impressed. Trend Micro's software is designed with the customer in mind and is always striving to provide a better experience. trend-micro

  • Rated 1 out of 5 stars

    Can't get it to load

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried a couple of different methods and nothing worked. wouldn't load.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Make sure you are downloading the file from the website listed in the package and in the email from Best Buy, gdb611. trend-micro