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Customer Ratings & Reviews

$49.99

Customer reviews

Rating 4.5 out of 5 stars with 535 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the Internet Security + Antivirus for its overall performance and robust security features. Users appreciate its ease of use, simple installation process, and effective virus protection across multiple devices. The software's ability to operate in the background and stay updated is also well-received, however, some users have noted compatibility issues and occasional pop-ups.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 535 reviews
  • Rated 1 out of 5 stars

    Useless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it and the geek squad could not download on my new computer.. had difficulty getting a refund

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Very reliable. Would purchase again.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Disappointed Customer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trend Micro Security & Antivirus was very misleading to me. When I got my laptop I noticed that in order to have Trend Micro Internet Security on my laptop was to get rid of S mode on my laptop. I didn't want to get rid of it because I like S mode. That being said, I this called 1800 Best Buy and they told me that there was no refunds on digital downloads and refused to help me futher. Misleading

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with a link to the special Trend Micro website for Best Buy customers where you can download the extension to protect your laptop running Windows in S Mode. Please try it out! trend-micro

  • Rated 2 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not able to download,couldn't download, not able to download

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good if you need it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an antivirus that does it’s job, but I find I personally didnt really need it as much as i thought i would.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not so good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not that good. I could have kept my old protection It was a lot better

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Fair

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so good. Started receiving an alert message stating it couldn’t update. Problems with a couple of files.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Pop-ups

    Rated 2 out of 5 stars

    Its ok!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really don't like it. There are so many popups. Best buy didn't do a good job installing it either.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are not satisfied with the Trend Micro software, prof777. trend-micro

  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Great program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used Tend Micro before. It's a great product and does a great job of protecting my computers

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    CarlS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did research, reading computer magazine reviews of the software compared to other software security platforms available in the marketplace, and as it turns out, it’s considered to be an average capability product. I returned it for full refund before I downloaded it. The product may be good for some people, but it’s not what I was looking for.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    trend micro

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i had this for over 2 years and it works to my expections.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It keeps my computer safe and I love it. Would recommend

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    virus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still get pop ups saying I have no anti virus protection and my computer is infected

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Usage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont know if it took cant find it so i hope my phone and. Kindel fire took for the protection?

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Trend Micro internet security and Antivirus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It won’t let me install on my laptop. It keeps saying Microsoft doesn’t recognize it and to go to Microsoft store in app. I can’t install it

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    heinz haskins

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did not meet expectations. did not meet expectations

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    What do you mean by Title

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to Install Also the Geek squad person did not fix my computer problem

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Safeless

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't downloaded it yet because I haven't een able to use my laptop. I also reviewed this product and it appears that there was some issues with the antivirus due to inside hacking from inside the company.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Internet Security

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still got hacked and had my identity stolen leading to loss of thousands of dollars

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    terrible service

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cannot switch to new laptop after old one crashed. have had no protection for months. awful

    No, I would not recommend this to a friend