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Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1062 Showing 21,221-21,240 of 24,218 reviews
  • Rated 3 out of 5 stars

    I guess

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this on a deal of the day and it works but not great

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    NOT THE BEST ANYMORE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WEBROOT is better tren used to be the best but not anymore

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No disk. Have to download. Setup was a no brainer. So Far so Good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Eh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldnt let me use an old i mac which is the one that needs help

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Internet security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy gives it for free which is really helpful.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Basic protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for free, but I don’t need another subscription fee!!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not necessary

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not sure this is necessary and definitely do not like the subscription aspect.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Didn’t use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use a different virus protection program of my own

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Clumsy interface.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find this all-in-one software to be less than adequate compared to other similar software solutions out there. The interface seems awkward and I'm just not comfortable with the level of security it claims to provide. It was bundled free with a recent purchase so the price was right.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you felt disappointed with your Trend Micro security experience, Hutch. trend-micro

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Worthless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 2 chrome books. This doesn't work on Chrome O/S. Why would you ever package something that doesn't support the original? What a Great deal. On the other hand, I do you this for my window and android devices.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You can use your Trend Micro security subscription to protect your Chromebook computers, NotSatisfied. Check the download page for more information about using Trend Micro to protect you against malicious websites. trend-micro

  • Rated 2 out of 5 stars

    Unneccessary for iPad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really don't think you need this on an iPad (which is what I got a free trial for). Unless you haunt some really sketchy websites, the chances of you messing up your iPad are extremely slim, because all applications must go through the App Store.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not plan to use your Trend Micro security subscription to protect your iPad, Grace. trend-micro

  • Rated 3 out of 5 stars

    Only problem I've found is with pairing BT earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer so far but I haven't been able to pair my earbuds with it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure do t normally use these seem to slow down the system

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software is ok but so far since owning it it's already had some issues it froze on my computer yesterday and the little pop up window for it froze so I was stuck with a little white box in the corner until I restarted my computer.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you have concerns about your Trend Micro security software, lindz. trend-micro

  • Rated 3 out of 5 stars

    Good Software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s nice that it can be used on additional computers as well.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Worthless download

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t download it to the Crome book if a student account is the one controlling the laptop. Because the school controls their account so they can’t download anything besides school work.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Be sure you are visiting the special Trend Micro website for Best Buy customers to download the extension to protect your Chromebook, Alia. You should have an email from Best Buy with the link. However, if your Chromebook has external restrictions, you can also use your Trend Micro subscription to protect other computers, tablets, or smartphones. trend-micro

  • Rated 3 out of 5 stars

    Just average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't a big fan of this item. It added a bunch of extra load time.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The light on the screen is too clear and bothers my eyes. Any solution?

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It was free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was free and i havent used it yet but you cant beat free.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Why

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why do I need virus software on an iOS device? I don’t see the need.

    No, I would not recommend this to a friend