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Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1070 Showing 21,381-21,400 of 24,218 reviews
  • Rated 1 out of 5 stars

    Part of a bundle deal, wish it wasn't!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Part of my bundle for a Chromebook I bought and due to issues had to return. It was free for 6 months, I haven't used it, I must have did something accidentally, because I was charged for it 29.99 when I returned my Chromebook. Due to the pandemic I can't dispute the charge because I can't talk to anyone from best buy. I know this isn't really a review, but just letting people know to be careful what email s you open from Bestbuy. One I opened started my free 6 months which I didn't use, and was charged because it was part of a bundle.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Keeps me safe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Detects when i have a virus, dont really know how to use yet

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Internet security

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came as a free gift when I purchased a Galaxy Tab. Couldn't get it to download to the Tab or my smartphone. My smartphone is a Samsung android phone. Don't know what the problem is.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Please be sure to visit the special Trend Micro website for Best Buy customers to find the extensions that allow you to use your Trend Micro subscription with other devices, like smartphones, Windows in S Mode, and Chromebooks, George. You should have an email from Best Buy with the link. trend-micro

  • Rated 3 out of 5 stars

    Cant complain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Securing 3 devices for free soundd like a winner to me.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Great buy with tablet. Yes, I would buy again

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and offers a piece of mind for my sons computer

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    it's ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recieved this free with a new computer, but prefer Norton.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new tv. It has a good quality. It a 50 inch sharp.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    i didn't use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't use this product because it is unrelated to my use!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We always use Best Buy for our all AV products and services!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great helpful product, that I would purchase again.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Too much interference with system operations

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, but I was almost immediately sorry that I did. Protection details seem OK, but it bogged down my system and I had to jettison it. It pokes its nose into everything, consumes RAM, and hogs processor cycles.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't feel that your Trend Micro security software is helpful your computer, Ayespy. trend-micro

  • Rated 3 out of 5 stars

    Good security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good for trial, never enrolled or bought subscription

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Just Don’t

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trend Micro Internet Security screwed up my laptop. Technical support was a zero and stuck unable to uninstall. Not gonna get fooled twice with this subscription offer.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro software, JaneDoe. trend-micro

  • Rated 3 out of 5 stars

    U kno

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It woth the mny you got it to spend well yea buy it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Trend Micro Internet Security

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel very safe now, thanks to Trend Micro Internet Security.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Internet Security Software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed on my Deskjet computer and is working as expected.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came with kindle fire so was good deal and good to have

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Avoid all anti virus software

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't recommend using antivirus software. It bogs down your computer and is often used to monitor you. Don't download software that you don't trust and reinstall the operating system frequently instead. Better yet, install Linux

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't recommend using a security program, Justin. trend-micro

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Security and Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anti-virus is critical to your purchases - love the security.

    No, I would not recommend this to a friend