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Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1079 Showing 21,561-21,580 of 24,218 reviews
  • Rated 1 out of 5 stars

    Absolute trash

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As with most antivirus, this software unnecessarily hogs system resources. As a "free" gift, you unwittingly sign up for automatic recurring payments.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't feel that your Trend Micro security software is helping your computer, Kenken. trend-micro

  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    No good

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even for free I wouldn’t use this. Windows defender is built in and works great. If you need more protection, the free MALWAREBYTES is WORTH IT

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Makes Computer Slow

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As far as possible try to avoid using this antivirus. You get free for 6 months but later you have to pay. If you do not they make your computer vulnerable to virus.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Using strong security software, like Trend Micro, is a good way to avoid online dangers, like data theft or viruses. This is one reason that it is important to always have a security program running on your computer, Justin. trend-micro

  • Rated 3 out of 5 stars

    Very enjoyable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy it, when I have extra time in my hands....

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't find it on the computer. To much of a hassle trying to figure out how to use it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    didn't get to use it because had to return

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned the original device I got this download with because it was defective. I'm trying to install on new device but it won't work. So not sure how this antivirus works because I can't use it.

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you didn't get a chance to use your Trend Micro security subscription, cm007. trend-micro

  • Rated 1 out of 5 stars

    I can’t download to my laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t download it to my laptop it’s really an inconvenience because I was excited and ready to use my laptop but because I can’t , I have to buy virus protection.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Be sure you are visiting the special Trend Micro website for Best Buy customers to download the version that will work with the activation code for your subscription, Laeloni. You should have an email from Best Buy with the link. trend-micro

  • Rated 2 out of 5 stars

    Trend Micro Security

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a 6 month free security software subscription that includes many prompts from Best Buy to install. I have security already and do not need this product. I guess it may have value to those that prefer subscriptions.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer to use a different security program, Dave. We hope you consider trying your Trend Micro software to see how it compares. trend-micro

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told I would receive Internet Security and it is NOT compatible with my device. I am very disappointed

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    So far it is working fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trend micro is working fine, but I am only using it on one device. It got good reviews so I replaced my AVAST with it for the 6 month period. It's too soon to determine whether it is actually better or whether I would recommend it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t waste your time!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible product! Can’t get installed and I purchased a new laptop!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    unflexable product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the computer as a Christmas gift and it has not even been opened. I asked if the Trend Micro could be started at the time the computer was put in service. I was told NO, too bad so sad!

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear about your experience, gbgolf. trend-micro

  • Rated 2 out of 5 stars

    No one need this in 2023

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is no reason to install this in 2023, don't download non sense and you should be fine.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    meh.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never installed it. I have used TrendMicro AV in the past, it was ok on my previous machines, but it was annoying when the trial expired and reminder pop-ups keep coming up bothering me to renew.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you didn't use your Trend Micro security subscription to protect your computer, Timmy. trend-micro

  • Rated 2 out of 5 stars

    Not for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This security software comes "free" with purchase of device. Of course it's only for 6 months and then you pay. It gets decent online reviews, and I was going to load it until I read the privacy policy.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't feel that your Trend Micro security software is right for you, LibbyK. trend-micro

  • Rated 2 out of 5 stars

    Had some issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its nice to have my stuff protected but really annoying with these extra pop up security pages

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Free isn't always free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't remove this from my cart, and kept getting emails about my 'free' license. AntiVirus/InternetSecurity changes all the time, I didn't like having this forced into my cart.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    i hate this with a burning passion

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bassically malware its hard to delete and makes you jump through 50 hoops back and forth just to uninstall

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    i dont use it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't use it, it came with the purchase of my tablet.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Trend Micro Internet Security

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with Trend Micro internet security. Do not wish to renew. Cancel renewal.

    No, I would not recommend this to a friend