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Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1084 Showing 21,661-21,680 of 24,218 reviews
  • Rated 2 out of 5 stars

    bad program

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bad software, keeps crashing my pc, would not recommend there are better programs out there

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Keep your free add on

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never use any of these free software items that they give you when making a purchase. I wish they would do something else instead of forcing software down your throat that you don't want or need. Heck, a Starbucks card for a cup of coffee would be better.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Why is this a thing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its not good tbh. Also no 1 uses them... And theyre fee allegedly legitimate privacy softwate. lower mid tier.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Wrong expiration date

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am confused with the expiration date. It said trials expired on 12/31/69. Weird.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not a great Anti Virus

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Windows Defender does a much better job and it's less intrusive

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trend Micro Never Again!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn’t use Trend Micro if they paid me to use it. I can’t warn you enough, Trend Micro does the opposite of ‘securing’ you from Viruses, malware, or the basic Internet use. Trend Micro is more like an invitation for hackers and Viruses as soon as you start using it. There is only one Virus Protection Software, on the market for the everyday user and as long as you update it once a week, it protects you 360 degree. Say hi to Horton, rhymes with. Happy Independence Day.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro software, HortonProtectEarth. trend-micro

  • Rated 2 out of 5 stars

    tend micro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    since I installed can't get any thing to work won't let me open anything

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not really a free product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came as a fringe benefit with my new computer...I was told it was a free virus program... it's only free for a few months and then you have to pay... I didn't bother to load it,

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you didn't use your Trend Micro security subscription, Doctor. trend-micro

  • Rated 1 out of 5 stars

    Unable to download

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Regardless if I attempt to download on cell network or WiFi, it won’t load. So I’ve basically wasted over a month that I can get back!

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Be sure you are visiting the special Trend Micro website for Best Buy customers to download the version that will work with the activation code for your subscription, TRizzy. You should have an email from Best Buy with the link. trend-micro

  • Rated 1 out of 5 stars

    Can't get it on laptop.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've downloaded multiple times...it gets to a certain point and says it can't go any further.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Please double-check that your laptop meets the system requirements for the Trend Micro software, Jana. Also be sure you are visiting the special Trend Micro website for Best Buy customers to download the version that will work with the activation code for your subscription; you should have an email from Best Buy with the link. trend-micro

  • Rated 2 out of 5 stars

    not for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For years I have been comfortable with norton online security, and just now getting used to windows 10 is challenging enough without trying to learn new security software too.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, upstater. trend-micro

  • Rated 1 out of 5 stars

    nogo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not want did not try it Had no reason even load it and see how well it would work

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Really annoying "reminders"

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These "free" subscriptions are annoying and tend to pester more than protect.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Wouldn't use it....

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never like Trend Micro Antivirus. Wouldn't use it if even it was free., and it was free (for 6-months) with my new laptop. Have another AV product that I like better.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, MeAndMyPixel. trend-micro

  • Rated 1 out of 5 stars

    Unable to download

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perhaps I missed the email or something, but I was not able to use this product or download, so ended up purchasing another product.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you ended up using a different security program, D2De. You should have an email from Best Buy with a link to the special Trend Micro website for Best Buy customers. trend-micro

  • Rated 1 out of 5 stars

    no thanks. too many programs run in the background

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    too much bloatware. just make sure you activate the antivirus in Microsoft windows.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not something i need

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure since i receieved this free and after looking at reviews its sub par. It has no vpn.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Free

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't installed it yet. If it was a year free instead of a month, it would be better

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not for Me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not apply this program to my computer. I have had issues with previous security programs.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bloat ware

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Standard best buy bloatware, ignore the email, theres a reason its free.

    No, I would not recommend this to a friend