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Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1094 Showing 21,861-21,880 of 24,218 reviews
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Awful

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I definitely would not recommend this product. I couldn't download it because it was not compatible.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Please be sure to visit the special Trend Micro website for Best Buy customers to find the extensions that allow you to use your Trend Micro subscription with other devices, like smartphones, Windows in S Mode, and Chromebooks, Beth. You should have an email from Best Buy with the link. trend-micro

  • Rated 1 out of 5 stars

    No what I expected!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price is good but the quality of the computer wasn’t what I expected, I returned to the store

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    do not buy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't download it at all this was a waste of time

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Average

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trend micro internet is about as average as it gets. I would suggest other options when it comes to anti-virus security for your devices.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, Tscook97. trend-micro

  • Rated 2 out of 5 stars

    Not necessary for everyone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found this product to be, on the most part, unnecessary. Unless you're prone to encountering unusual internet activity, I'd suggest skipping this purchase.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      It's good to hear that you are aware of threats that can come from visiting questionable websites, edds, butwe're sorry to hear that you feel a security program is only useful for some people. trend-micro

  • Rated 2 out of 5 stars

    Slowed computer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used the trial and wasn't happy with the performance. slowed up my computer considerably.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Will not download

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received the link to download the Trend Internet and Antivirus program for my iPad, but when I tried to download it, a message popped up saying it is not available in my area. Not available in the Tampa area? Seriously? Is Tampa too small or insignificant? Everything I have read says that this type of program is really not necessary for an iPad anyway, so I guess it is a good thing that it will not download.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that there is an issue with region-detection on your device, FloridaBoy. We recommend contacting Geek Squad customer support to double-check the settings on your device. trend-micro

  • Rated 2 out of 5 stars

    Not my favorite

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not nearly as helpful as Norton or McCafe. I am sticking with Norton

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    It works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much to say, as long as you stay away from fishy websites, then you'll be safe

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No antivirus needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont use any of this antivirus, there are some for free

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Simple

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Stay Away From AntiVirus Software It Slows Down Performance. Id Only Recommend If Kids Are Going To Use The Pc Or Laptop

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't recommend using a security software program, ImpulseBuyer. trend-micro

  • Rated 1 out of 5 stars

    Not needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t use at all wouldn’t use anyways not a good. Value.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Protect well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It protect the computer well no problems with the program

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    always great to have protection on my laptop very pleased

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    free with purchase

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    free service for 3 months isnt bad. i dont use this so i cant really rate the purchase.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Pass on it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t ever use it and even if I wanted it really doesn’t do anything

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Did not use it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time I open the link from the email to access the application it added the software to my cart to create another sale. So I did not use it!

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear about your experience, Aphil. It sounds like you have a bad link. Please contact Best Buy for access to their special Trend Micro download page. trend-micro

  • Rated 1 out of 5 stars

    Nothing for nothing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t download it!! A free gift that you can’t download!!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Does the Job

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not my first choice - Does the Job and that is about it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure why anyone would pay for anti- virus software in this day and age. Besides all the free ones out there, Windows 10 comes with one built in

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not feel that your Trend Micro security subscription is worthwhile, Oscar. trend-micro