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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1106 Showing 22,101-22,120 of 24,218 reviews
  • Rated 2 out of 5 stars

    Free Software w/ MacBook Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is fee with purchase with a MacBook. But for most regular mac users, it should be fine without security software.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      All computers that connect to the Internet benefit from a good security program, BBY123. We hope you consider trying your free Trend Micro subscription. trend-micro

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    This item is not compatible with my chrome book

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried downloading this for times and it didn't work. I'm left unprotected

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Be sure that you are using the Chrome extension for your Chromebook, Charmin. You can find download and install instructions on the special Trend Micro website listed in the welcome email from Best Buy. trend-micro

  • Rated 2 out of 5 stars

    It's sh_t

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unless it's free don't use it. I don't see why you would need it. It's laterally a VPN. Save your money

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't feel that your Trend Micro security software is right for you, Mohamed. trend-micro

  • Rated 1 out of 5 stars

    wont let me redeem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wont let me add it to my computer. tried to get it to go onto the trendmicro page and it wont let me redeem it

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Came with the system I bought.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's there if I need it. But I'm not gonna use it.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Awful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not work on iPad. Awful experience. No wonder it was free with purchase.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not have a good experience with your iPad, Thissucked. trend-micro

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    I Pad Did'nt work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don' waste your time it doesn't work on the I pad I used the cable company's free security

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're surprised to hear that you had trouble activating your complimentary Trend Micro Mobile Security subscription on your iPad, Jimmy. Be sure to double-check the installation instructions available on the website included in your welcome email and purchase details. trend-micro

  • Rated 1 out of 5 stars

    I Read Too Many Bad Reviews

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't install this on my computer as all the reviews I read about it were bad, mainly that it slowed the computer down. Spend the money and buy a reputable antivirus.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never used it because I think it was a free add-on. Not really of importance to me

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you never used your Trend Micro security trial subscription, Ohpsych26. trend-micro

  • Rated 1 out of 5 stars

    Won’t download

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not download so with it not downloading it does no good.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions and a link to the special Trend Micro website for Best Buy customers to download the version that will work with the activation code for your subscription, Jett. If you did not, please contact Geek Squad support to get the information for your Trend Micro subscription. trend-micro

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    didn't work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    didn't work for me when I tried to download it said expired

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not able to use your Trend Micro security subscription before the trial period ended, Noone. trend-micro

  • Rated 2 out of 5 stars

    slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just cannot get it on my laptop. It is giving me trouble Its a waste of time sometimes and money

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions and a link to the special Trend Micro website for Best Buy customers to download the version that will work with your subscription, Koya. If you did not, please contact Geek Squad support to get the information for your Trend Micro subscription. trend-micro

  • Rated 1 out of 5 stars

    If this was worth anything it wouldn be given away

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You don’t need this… all it does is make things worse. As any independent professional about this stuff. 9 out of 10 will say it is more trouble than it is worth. The 10th is making some kind of kickback on it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not a Great Antivirus in My Opinion

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Possibly I am just too accustomed to Norton but this was not a great Internet Security in my opinion. Would not recommend

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not recommend Trend Micro after using your free trial, Ozzy. trend-micro

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Waste

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is totally useless for a Mac, waste of space.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro trial subscription, Alex. trend-micro

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Didn't work on my chromebook

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't work on my Chromebook when i bought it, but yet it came with it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Be sure you are visiting the special Trend Micro website for Best Buy customers to download the extension to protect your Chromebook, Lizzie. You should have an email from Best Buy with the link. trend-micro

  • Rated 5 out of 5 stars

    Anti-virus and alot more

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is very easy to set up and use. Depending on which you buy, you can install on many devices that you own.Interface is easy to use and i depend on the real time protection.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    try it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ok value. I like that they let me try this before purchasing. It is very consumer-friendly.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Thanks for the feedback, jimz. We hope you continue to enjoy your Trend Micro security software. trend-micro

  • Rated 1 out of 5 stars

    software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't install it . I scared to damage the app in my phone

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Please be sure to visit the special Trend Micro website for Best Buy customers to find the extensions that allow you to use your Trend Micro Mobile Security subscription with mobile devices, like iOS and Android smartphones and tablets, ashkanam. You should have an email from Best Buy with the link. trend-micro

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Didn't use

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Internet security software is a scan, did not redeem. Never will.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not plan to use your Trend Micro security subscription to protect your computer, Adam. trend-micro