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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1107 Showing 22,121-22,140 of 24,218 reviews
  • Rated 1 out of 5 stars

    Not a good Trend for me

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was a free purchased along with a LT purchase. Tried to install it but it seemed not to want to load in. After several attempts i just went ahead and renewed my Norton account. Maybe this is why it's Free with purchase...good luck trying to get it to work but i hope you do should you attempt it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with download and installation instructions, mt7mm. We're sorry to hear that you did not and choose to use a different security program instead. trend-micro

  • Rated 1 out of 5 stars

    save your money

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    dont. just. dont. in this day and age you dont need virus protection like this anymore. the windows defender suite works just fine. that said, if its free you might as well use it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Security

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    can't download item...try on two devices and it would not download..

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Please be sure to visit the special Trend Micro website for Best Buy customers to find the extensions that allow you to use your Trend Micro subscription with other devices, like smartphones, Windows in S Mode, and Chromebooks, Deemixx12. You should have an email from Best Buy with the link. trend-micro

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Doesn’t work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t work for MacBook Air I don’t know why they offer this

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Be sure you are visiting the special Trend Micro website for Best Buy customers to download the version that will work with your MacBook Air, Scott. You should have an email from Best Buy with the link. trend-micro

  • Rated 2 out of 5 stars

    nope

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was never used. too confusing and I never give credit card info to be used later

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you never used your Trend Micro security subscription, GLAMMY. trend-micro

  • Rated 2 out of 5 stars

    not worth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its an added security that is not really needed. you can use windows defender

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer to use a different security program, King. trend-micro

  • Rated 1 out of 5 stars

    Idk

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't even use it wish they gave me something else lol

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not use your Trend Micro security trial subscription, Karloz420. trend-micro

  • Rated 2 out of 5 stars

    Get something else

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of this product. Prefer to pay for better software.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just a scam to get you signed up. There are better programs to be had.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer different security programs, Alze. trend-micro

  • Rated 2 out of 5 stars

    My pc is a snail

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good value. Junk software slowing down my pc. Delete immediately

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't feel that the Trend Micro security software was helping your computer, KyleH. trend-micro

  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    I did not use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I heard it is very easy to use. I did not use it as I have other security program.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Watch your cart this gets added by default

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bestbuy you are better than tagging this onto purchases.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I never download stuff that's free

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't rate because I went with McAfee These are gimmick programs get you to use and then a double the price later on I never download free program

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    There's no way to download this, A WASTE OF TIME

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I purchased my grandson's iPad this internet protection was supposed to come with it free of charge unfortunately when we try to download it it said it was unavailable to be downloaded to the iPad so this was bogus and a waste of time I'm glad I did not purchase it extra so considering I have AT&T that is what is downloaded to my iPad!

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Please be sure to visit the special Trend Micro website for Best Buy customers with your new iPad to find the extensions that allow you to use your Trend Micro Mobile Security subscription with your mobile device. You should have an email from Best Buy with the link. If you did not, please contact Geek Squad support to get the information for using your Trend Micro security software. trend-micro

  • Rated 2 out of 5 stars

    Not for me

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly not my favorite i had this and it wasnt for me. I use norton instead

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Thanks for trying Trend Micro security, jazztorlynn. We're sorry to hear that it isn't a good fit for you. trend-micro

  • Rated 1 out of 5 stars

    Bloatware

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont use this kind of stuff. It just slows down your pc's performance. Just use windows defender, it's all you really need these days.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not worth it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't really see a difference with having this on or off.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Don't bother

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is very intrusive and very basic. Not really worth the privacy invasion. Comodo is a much better option, and free!

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro protection, Terl. trend-micro

  • Rated 1 out of 5 stars

    Try to get free money out of you

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Free yes but that is so you forget to cancel and they charge you.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't feel that your Trend Micro is the security solution for you, BSam. trend-micro

  • Rated 1 out of 5 stars

    Bloatware

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bloatware. Hate getting these garbage free software.

    No, I would not recommend this to a friend