Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1113 Showing 22,241-22,260 of 24,218 reviews
  • Rated 2 out of 5 stars

    Not using it

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not use this. I dont find it practical paying monthly for anti virus.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Did not work with I-pad.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work with I-pad. Would not download through App Store ,

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Trend Micro Mobile Security is available for iOS devices through the app store. We're sorry to hear that you were not able to run the app on your iPad, Papaw. trend-micro

  • Rated 1 out of 5 stars

    unknown

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Due to the fact that I already have an active subscription to an Anti-Virus program, I never opened the site to downloaded or activated the "Trend Micro Internet Security + Anti-Virus" product that was provided to me as a "Free 4 Month Subscription" when I purchased my new iPad. Therefore I cannot provide any review for it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, Robert. trend-micro

  • Rated 2 out of 5 stars

    I never use these

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never use these antivirus dwals but this one comes with the alienware. Expired before i could use

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not able to install your Trend Micro Security software before the 6-month trial period ended, Breal. trend-micro

  • Rated 2 out of 5 stars

    It works aa bit

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was confused about what this system did. I would say it kinda works but not amazingly.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that your shopping experience did not provide better information about the features and benefits of your Trend Micro security subscription, Suado. trend-micro

  • Rated 1 out of 5 stars

    Scam product

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is literally a waste of CPU cycles, especially for "Android" and "IOS". It's a scam product, that they feel they can push on you because they get money for each "download". This is also why they continually spam your email with "don't forget to install".

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro security trial subscriptions, Zach. trend-micro

  • Rated 2 out of 5 stars

    Slow

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed and seems to run slower at startup. Not sure if this is effective yet. But already slowing down my pc.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you feel this is affecting your computer, daknight80. Try using the computer optimizer too inside your Trend Micro program to find ways to improve your computer's speed. trend-micro

  • Rated 2 out of 5 stars

    annoying

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super annoying. Like old school software. Slow to respond to chosen parental controls.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are having difficulty with the parental control settings, hello. trend-micro

  • Rated 2 out of 5 stars

    Annoying

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software is overly aggressive and annoying at times. Constantly has pop ups.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Remember that you can adjust the security settings inside your Trend Micro software to better fit your needs, Michael. trend-micro

  • Rated 2 out of 5 stars

    Not easy to apply. Only benefit is it came with 3

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult hard to align up and get bubbles out. I have had easier ones to install.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    there is no good third party antivirus

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    add on antivirus software is always a scam. It came free with laptop purchase and I have never ever used it. Scan once a month with free version of malwarebytes instead and never use paid antivirus. It's all full of bloatware and "scary language" designed to get non tech savy folks to spend money for nothing

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not plan to use your Trend Micro security subscription to protect your computer, Highhopes. trend-micro

  • Rated 4 out of 5 stars

    Free Free Free

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Free anti-virus with purchase is a great bonus. No issues to date and the renewal fee is affordable.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not so happy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not able to download my free internet security. Kept giving me an error message.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Be sure you are visiting the special Trend Micro website for Best Buy customers to download the version that will work with the activation code for your subscription, Tojo. You should have an email from Best Buy with the link. trend-micro

  • Rated 2 out of 5 stars

    Didn't use

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    didn't download my microsoft account has free virus protection

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you didn't use Trend Micro security to protect your computer, Adams1483. trend-micro

  • Rated 2 out of 5 stars

    Poor

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ok hard to setup and use dint like it or got to use it

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you didn't like Trend Micro's security software, Lilvill333. trend-micro

  • Rated 2 out of 5 stars

    I did not install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not install this software, usually you re receive one free year, but it does not work for me...

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you have not yet installed your Trend Micro software, Hrod. We hope you give it a try! trend-micro

  • Rated 2 out of 5 stars

    .

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not utilize this as l will most likely forget it is a trial and be billed later

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not plan to use your Trend Micro security subscription to protect your computer, Gener. trend-micro

  • Rated 1 out of 5 stars

    My experience

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this alongside my HP Pavilion but sadly i was very disappointed. Not only was it not letting me use the security on my computer but it was a waste of my money and i was very disappointed.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Difficult to install

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only installed this because it was free. As soon as it expires, I am installing Norton.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer to use a different security program, Brad. trend-micro

  • Rated 2 out of 5 stars

    Set up issues

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t set it up on the iPad. Nothing was downloading. Couldn’t asl was the code

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Please be sure to visit the special Trend Micro website for Best Buy customers to find the extensions that allow you to use your Trend Micro subscription with mobile devices, like iOS smartphones and tablets, Mjsol. You should have an email from Best Buy with the link. trend-micro