Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1122 Showing 22,421-22,440 of 24,218 reviews
  • Rated 2 out of 5 stars

    Ugh

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seemed to be really resource heavy. I have uninstalled and went back to Defender.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you didn't feel that Trend Micro was the right security program for your computer, Dragonwraith. trend-micro

  • Rated 1 out of 5 stars

    Scaredy Cat

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hate to be a downer, and I'm not gizmo savvy but...I skipped this one. Name brands are the surest way to go with this sort of stuff.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never tried this but security software are almost same.

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We hope you take the time to install and try your Trend Micro security software, Chal. trend-micro

  • Rated 2 out of 5 stars

    cant use it

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when I try to dowload it tell me its not for the area I live

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      It sounds like there is an issue with the region-detection on your device, Karen. We recommend contacting Geek Squad customer support to double-check the settings on your device. trend-micro

  • Rated 2 out of 5 stars

    This was another software included with my iPad.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t plan on using this as I already have security program.

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, IPadProUser. trend-micro

  • Rated 2 out of 5 stars

    Bad waultiy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke within a very short period of time, had to return it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ehh

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far i have downloaded and deleted the app, bc it never gave me info on where to enter the code to start the subscription. Just ask for a year or monlthy purchase, ive clicked on both and it states enter payment. I bought to put on an ios device. Maybe im doing something wrong...

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Be sure you are visiting the special Trend Micro website for Best Buy customers to download the version that will work with the activation code for your subscription, Sulu. You should have an email from Best Buy with the link. trend-micro

  • Rated 2 out of 5 stars

    Never Loaded

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No matter how many times I tried to load the security system, it never finished.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are having trouble with the installation, Longwing1. Be sure that your computer/device meets the minimum system requirements. If you still have trouble, feel free to give us a call. trend-micro

  • Rated 1 out of 5 stars

    Extra spam for your purchase

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not ask for this. It was automatically added to my purchase. Now keep getting notifications to download and install software I do not want.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Didn't like the way it worked

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't understand it and limited use. It was hard to find it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro software, Miss60. trend-micro

  • Rated 1 out of 5 stars

    hard to install

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried over and over to install this, never got to the page where I sign up or in at the company, I had the icon on my desktop but could never do anything with it because I didnt have a password. Then the laptop told me I have windows security already installed. So, I deleted it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not able to complete installation of your Trend Micro security software, Grandmaonline. Trend Micro software does not require a password to install but it's possible that another setting on your computer does. trend-micro

  • Rated 1 out of 5 stars

    I don't need your free trial Thanks.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BBY need to stop pushing this waste of a software. People out there please stop install this junk. Stick with Win Defender or Get Bitdefender.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't need it - more a security liability

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't use 3rd party AV. They all use undocumented protocols, which routinely break windows during updates, and sometimes even introduce security vulnerabilities themselves. Windows includes a great free AV that is all you need. Even free is too high a price for 3rd party AV...

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security solution, patp. trend-micro

  • Rated 1 out of 5 stars

    Sucks

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not install so I do not know if it actually works. The geek squad had me on hold over 45 and I was transferred several times no one would help. Waste of money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mrs

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a laptop which came with this antivirus but never was able to install it/download.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Didn't use it

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's free and not worth it. You can get much better .

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security solution, Wildcat. trend-micro

  • Rated 2 out of 5 stars

    Well

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t use came free. Don’t plan on using it sorry.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not plan to use your Trend Micro security subscription to protect your computer, Mike. trend-micro

  • Rated 2 out of 5 stars

    Slow lines

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe it's bc of the holidays put the line wasn't moving, shouldn't they expect more people

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worthless, in the trash

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was promised one year and when I installed it it turned out that it is half a year, they write one thing, they give another

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The free trial was never installed. Was unable to use this free trial was not able to access

    No, I would not recommend this to a friend