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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1123 Showing 22,441-22,460 of 24,218 reviews
  • Rated 1 out of 5 stars

    Unable to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited to get this free item on my daughter’s new iPad it came with. As I started to fill out the information needed, it came back with an error and said I was unable to use it in my city/zip code. I tried it multiple times and the same issue. Hopefully it will become available for me

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're not sure why you would have trouble using your Trend Micro mobile security on your iPad, Ariel. Give us a call and we'll get it sorted out. trend-micro

  • Rated 1 out of 5 stars

    Trend Micro - Internet Security (3-Device) (6-Mon

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trend Micro - Internet Security (3-Device) (6-Month Subscription) - Android, Apple iOS, Mac OS, Windows [Digital] Purchase Date: 06/18/2023 NOT EVEN SURE WHAT THIS IS

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not sure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly don't know how good this is, and wonder if its slowing down my laptop

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      If you have concerns about the speed of your computer, we recommend that you contact Geek Squad to find out what might be causing the issue, Johanna. trend-micro

  • Rated 1 out of 5 stars

    Not compatible with my tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received this product via a special promotion for purchasing my Samsung Galaxy Tablet. Oddly enough, while using said device, I went to download the product via the Best Buy digital library, there was no download link but instead there was this message: "This item is not available for download on this device".

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Please visit the download website provided inside the Trend Micro package and listed inside the welcome email from Best Buy, GalaxyGurl. You can also find Trend Micro Mobile Security in the Google Play store. trend-micro

  • Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s nice for the 6 month but I am too cheap to renew it especially since I have another brand that covers several devices.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Useless

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t bother to use the free one, I didn’t need it

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not use your Trend Micro security subscription to protect your computer, Loverofshoes17. trend-micro

  • Rated 1 out of 5 stars

    Overkill

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer guy advised Windows Security was good-another virus/security source was not neded. Declined.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice extra

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was nice to have a free 6 month subscription to antivirus. Thanks, BB!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t bother. Just get a subscription from one of the many online versions.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro subscription, EvergreenWaldo. trend-micro

  • Rated 1 out of 5 stars

    Slowed,my computer down very badly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to remove this Tend Micro Internet Security from my computer, had it on for about a week and it was slowing my computer down so badly I literally wanted to pull my hair out so off it came and I went back to what I had on my computer for the last 4 years. Glad it was a free trial!

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you had a negative experience with your Trend Micro software many years ago. We hope you consider trying the software again to see that it runs better now. trend-micro

  • Rated 2 out of 5 stars

    Dont know

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to download on my computer not sure how to download

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Be sure you are visiting the special Trend Micro website for Best Buy customers to download the version that will work with the activation code for your subscription, Doubler. You should have an email from Best Buy with the link. trend-micro

  • Rated 2 out of 5 stars

    Not worth anything

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not recommend this. It was free and there is a reason for that.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not recommend the Trend Micro security software, mewical72. trend-micro

  • Rated 2 out of 5 stars

    Was included w/a Device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it came w/an IPad purchase, have not installed it;

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you have not used your Trend Micro subscription to protect your iPad with the mobile app, MOONSIE. trend-micro

  • Rated 2 out of 5 stars

    It's ok

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't really enjoy workint with this but it's fair

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're glad to hear that your Trend Micro security software is working for you, chrisz1987. trend-micro

  • Rated 1 out of 5 stars

    Junk. Directions make zero sense.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trend is bunk. I tried to install this "security" multiple times. The directions are some sort of riddle. It asks for your email and then says your email address is incorrect. After 10 minutes of this I ran outside and kicked my neighbors dog. That made me feel somewhat better.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you had difficulties installing your Trend Micro security software, ThadTheImpaler. trend-micro

  • Rated 2 out of 5 stars

    Cool to have

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is cool, but I don’t know if I will use it very much.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    AntiVirus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of this service it’s a little annoying to me

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you're not a fan of Trend Micro security, Nememusha18. trend-micro

  • Rated 2 out of 5 stars

    Not necessary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With Windows Defender already on your PC, this isn't really a necessary product.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      While there are many security programs available on the market, Donnie, Trend Micro is one of the most robust and fastest to provide solutions to new threats. There's a good reason why it is a global industry leader. We hope you consider trying it! trend-micro

  • Rated 1 out of 5 stars

    Got it for free and I still don't use it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This got kicked in for free with a laptop purchase, I don't use it. I don't like the concept of software as a service, and frankly I wouldn't pay for antivirus anyway, there are plenty of free alternatives.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not plan to use your Trend Micro security subscription to protect your computer, Foxfire. trend-micro

  • Rated 2 out of 5 stars

    Not a fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looked at this product. Came with laptop. Not a fan. Sticking with Norton.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you chose a different security program, Shaf. trend-micro