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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1126 Showing 22,501-22,520 of 24,218 reviews
  • Rated 2 out of 5 stars

    I use Norton.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer Norton. I tried this but have been a norton user for years.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you chose to use a different security program, Chris. trend-micro

  • Rated 1 out of 5 stars

    Didnt recieve product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never found it on my email so i didint receive it. Ive looked multiple times but nothing.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Don't need it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They package this software, but it is not really needed with apple devices.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      All computers and devices that connect to the Internet can benefit from the protection offered by a security program like Trend Micro. Even Apple devices. We hope you reconsider and install your Trend Micro security software, photog48. trend-micro

  • Rated 2 out of 5 stars

    You get what you pay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not top of the line at least for Mac. Not recommend

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not plan to use your Trend Micro security subscription to protect your Mac, OxKing. trend-micro

  • Rated 2 out of 5 stars

    not the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this software is not the best i recommend norton one of my favorite

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, c111233. trend-micro

  • Rated 1 out of 5 stars

    not good not bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't use it since I didn't see the link to download it, when I got it the offer had already expired.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Free and still not worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you pay for and this is free - was as good as I expected.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not impressed by your Trend Micro security subscription, JoeB. trend-micro

  • Rated 2 out of 5 stars

    Fair Protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fair Protection for the devices. The product needs improvement.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're glad to hear that Trend Micro is providing you with the security you need for you mobile devices, Niku. trend-micro

  • Rated 2 out of 5 stars

    Too slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to remove it from my laptop, it does the work but it’s just too slow.

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you felt that your Trend Micro software reduced your computer's performance, Sal285. Be sure to check the system requirements to make sure the software is a good fit for the computer. trend-micro

  • Rated 2 out of 5 stars

    Not so useful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this product as it is free buy won’t recommend for others

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not recommend Trend Micro security to others, Anup. trend-micro

  • Rated 2 out of 5 stars

    Slows Google Browser on Mac Down

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slows the google browser on the MAC down to a stand still.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you feel the Trend Micro security for Mac interfered with another software program, ADTY710. trend-micro

  • Rated 1 out of 5 stars

    complete junk, do not buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if i could give this 0 stars I would. this worked ok for about 2 days. Then it kept updating, not working, and just boggin my laptop down. uninstalled.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bloat software

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with my purchase. Not sure if it is a good product or not. I tend to shy away from free software . Bad taste... reminds me of the old days when you would buy a pc with pre-installed software.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We hope you decide to give Trend Micro a try, Gumby. trend-micro

  • Rated 1 out of 5 stars

    It wasnt for me

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It wasnt necessary. It just added too much to what I already had

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Helps start up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sucks you can’t use it without setting up a payment option to continue paying

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unnecessary bundled item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't want or need this - it was bundled with a laptop purchase. It's not being used.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unexpected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product does not work with the new Surface Pro purchased.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ok I liked it better than the other ones thanks

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    good subscription

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good trial period subscription. great to have 3 devices protected

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Okay?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never got my code to use my security system not sure how it works

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Best Buy sends your activation code is sent to the email you used during the purchase, Great. If you haven't received that email, contact Geek Squad and they can help you out. We hope you find your code and give Trend Micro a try! trend-micro