Customer Ratings & Reviews
- Model:
- TRE021800V012
- SKU:
- 6411155
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.
This summary was generated by AI based on customer reviews.
Heavy usage of DVR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes up too much processing power in the computer
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear that you feel that your Trend Micro software is affecting your computer's performance, blackangek2.
Valueless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This might be a worthy offer if it was for the lifetime of the computer but it isn't. Really nothing more than a 6 month trial. Why delete the security I have and install a trial? Is it better than the others? I'll never know with this kind of an offer.
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear that you prefer a different security program, Martin.
Not used
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't really use. Can't go wrong with Microsoft defender. Amen
No, I would not recommend this to a friendfault claim
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought a new laptop, and a gree trial was included, but went i try to install it, the offer was not available.
No, I would not recommend this to a friendAverage protection with heavy footprint
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Catches most stuff, but greatly slows my startup. Promptly removed.
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear that you were disappointed with your experience, Sammy.
Never used since laptop broke in a year
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No use of this when the laptop is not working.. I got the laptop and within a year the mouse is not working, case broke, screen display is not working.. Brought in Bestbuy store since it’s in warranty period. but they said we‘ll have to pay.
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear that you were not able to use your Trend Micro security subscription to protect your laptop, shiny.
Idk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was given in a bundle for my iPad but Idk exactly what this is for.
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .All devices that connect to the Internet, including iPads, can benefit from using a security program to prevent malicious software from getting onto the device and to prevent other programs from stealing your personal information, Drew.
Junk software
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have to download from Apple Store and it didn’t work. Best Buy customer service was worthless
No, I would not recommend this to a friendNONE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am unable to download because I have Windows s. I do not need to change it. Really don't need internet security. I am the only person that use this laptop and I do not use unsafe browsing. I am being forced to choose a rating when I do not have this product.
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear that you do not plan to use your Trend Micro security subscription to protect your computer, TERRIBLESSTORE000. If you change your mind, you can download the extension for your Windows S computer from the special Trend Micro website for Best Buy customers. You should have received an email from Best Buy with the link.
Don’t use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have my own internet security don’t want to buy any
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear that you prefer a different security program, Alvin.
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a cyber power 2000 dollar PC and this service came with it for 6 months. Not even a month afterwards my service auto cancelled and I can't get my 5 addional months I was promised. WHAT A SCAM
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear that you were not able to use your Trend Micro security software before the trial subscription expired, costajonny. The trial offered by Best Buy begins on the date of purchase and not the date of installation.
Do not waste your time
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to access and download to the laptop. Too better off with Norton. At least you can speak to customer service
No, I would not recommend this to a friendDon't hold
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't hold a charge very long. Needing to be charged frequently, and often.
No, I would not recommend this to a friendNot a fan.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan. I would prefer to use Norton. Not a good value
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear you prefer a different security program, purplepatti.
Came free with purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If it weren't free I wouldn't have it. Mostly a waste.
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear that you feel that your Trend Micro security software is not worthwhile, bc13.
I never got my free Trend Micro antivirus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a new laptop that was supposed to have a 6 month free Trend Micro antivirus download. When I went to my email and your web site it said I do not have any downloads available. I am very disappointed because I buy a lot of products from Best Buy.
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .You should have received an email from Best Buy with installation instructions, Peter. If you did not, please contact Geek Squad support to get more information.
having trouble
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having a hard time accessing, to complete download.
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear that you are having trouble installing your Trend Micro software, cece. Please be sure to contact Geek Squad for additional support.
Free, but unnecessary
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of people get free virus protection from their internet provider (e.g., ATT provides McAfee). So while this is touted as a free addition to computers purchased at Best Buy, we have a stack of them sitting in a drawer we have accumulated over the years.
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear that you prefer a different security program, Letterman.
did not know?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not even aware that I had this item. I'm not sure when or where it started or how to use it.
No, I would not recommend this to a friendWell it was free, temporary
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly your better off with just windows defender!
No, I would not recommend this to a friend