Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1128 Showing 22,541-22,560 of 24,218 reviews
  • Rated 1 out of 5 stars

    Free item with purchase

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a free item with the purchase of my MacBook Pro. I noticed that my Mac was working just fine prior installing this software. After downloading the software my computer started to randomly shut off. I have since then removed this software and my computer is back to normal

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you felt your Trend Micro software caused issues with your MacBook Pro, Beginner. trend-micro

  • Rated 2 out of 5 stars

    Still haven’t used

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still haven’t used it yet but will attempt to if it’s still available

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We hope you have the chance to try your Trend Micro security subscription, yungAl. trend-micro

  • Rated 1 out of 5 stars

    I didn't even want it

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was stealth added to my cart for free as a "deal" with a purchase. I didn't want it, but it came with the fun feature of nagging emails to redeem it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Haven’t been able to install

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product did not come with any directions on how to install it. You have to have a log in name and password, however, there is no directions where to set that up. I have searched and searched to no avail. In the meantime, I am left with no virus protection.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions, Nogo. If you did not, please contact Geek Squad support to get the information for using your Trend Micro security software. trend-micro

  • Rated 2 out of 5 stars

    Not worth it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This will just slow your computer down. I wouldn’t recommend it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you felt that the software affected the speed of your computer, Musicman87. trend-micro

  • Rated 1 out of 5 stars

    Meh, if you feel you need it I guess......

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was included free with purchase but I didn't bother to use it. These services don't really have a value unless you are careless online.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Security

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not purchase it because windows by default provides Windows Defender for security.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not a good product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a much better virus protection on the internet.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, Hunter. trend-micro

  • Rated 1 out of 5 stars

    free with purchase for a reason

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this product in the past. if you want to buy AV/Malware protection get something else: ESET, VIPRE, Kaspersky. Even if you get Trend free with your purchase stick with Windows Security Center as a free AV/anti-malware, it's already built into Windows and it does a MUCH better job

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't recommend Trend Micro, androo. Compared to other security programs, it has consistently been rated very highly, ahead of many of the programs you listed. trend-micro

  • Rated 2 out of 5 stars

    Go with something else

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan. I have norton and mcafee and think they are both better.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer different security programs, frozeninak. trend-micro

  • Rated 1 out of 5 stars

    Annoying

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These trial subscriptions are annoying with their constant popup reminders about the trial period.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't Use The Free Trial...

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It quite literally gave my computer a virus and slowed it own immensely... I have no idea why Best Buy gaveme a free trial of this?

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation, Overall performance, Protection

    Rated 5 out of 5 stars

    Block The Malware

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to install and lightweight with minimal impact on system performance. Provides solid real-time protection and good phishing and malware blocking. Interface is easy to use and updates automatically. A reliable choice for basic security needs.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Incompatible w Online Tech Support

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didnt come loaded, was difficult to load, and tech support was unable to load it unless I entered the store. I purchased Norton and had zero difficulties.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't get a chance to

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not get a chance to use this product because the computer with detachable keyboard kept turning off and several keys didn't even work on keyboard I would not recommend buying a refurbished product because you can only reach her and them online

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I didn't use this

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never activated this because we use other software.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, JonS. trend-micro

  • Rated 2 out of 5 stars

    its free

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought a apple product.......i do not see a need for this give away

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't see the value of Trend Micro's security to keep your new Apple device and your personal information safe, Chomper. trend-micro

  • Rated 2 out of 5 stars

    Excellent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came free. Cannot complain on a free product wouldn’t buy it otherwise

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're glad you're enjoying your Trend Micro subscription, Sigmapijt. trend-micro

  • Rated 1 out of 5 stars

    Not great

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In all honesty paying for an antivirus is irrelevant nowadays. Avast is free and arguably just as good as most paid applications.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i never used this but heard it is good, is hould use it some time

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We hope you enjoy your Trend Micro subscription, misha. trend-micro