Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1130 Showing 22,581-22,600 of 24,218 reviews
  • Rated 1 out of 5 stars

    not the best deal

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I instead waited for Norton to send me an aggressive discount for my annual protection

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Trail version

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came with my laptop and never got a chance to instsll

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not able to install your Trend Micro software during the free trial period, Khozem. trend-micro

  • Rated 2 out of 5 stars

    Average Product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work efficiently. It has more spam. Don't buy it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro Internet Security software, krunalsony. trend-micro

  • Rated 2 out of 5 stars

    returned item

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned item decide on some else. Brought a better software.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you choose a different software program, Fletcher. trend-micro

  • Rated 1 out of 5 stars

    Did not receive

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am missing this and a couple of other gifts. That were supposed to be included.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Significantly slows down Mac Mini

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy should not include this product as a bonus item. I downloaded this to my Mac mini and now have all sorts of problems. My Mac Mini freezes up. I uninstalled it and still the Mac Mini is not the same. I’m contemplating restoring an older backup of my system now. Bad product!

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are experiencing issues with your Mac Mini, Steve, however there may be other complications with the computer if you continue to have issues after removing the Trend Micro security program. We hope you are able to find a solution. trend-micro

  • Rated 1 out of 5 stars

    Wont download

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive tried and tried won't dowload and when it finally did it said i only have a thirty trail and would have to pay , I also didn't receive my case with my purchase ..Very dissatisfied with the the bundle i love my tablet not so much the bundle

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Please be sure to visit the special Trend Micro website for Best Buy customers to find the extensions that allow you to use your Trend Micro subscription with other devices, like smartphones & tablets, Windows in S Mode, and Chromebooks, Carmie. You should have an email from Best Buy with the link. trend-micro

  • Rated 1 out of 5 stars

    2021 year product

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had used for years on my home computer but tried this for mobile devices like cell phone and ipad and it failed to even install correctly. TM support had me uninstall all versions. So I cancelled all subscriptions. So disappointed.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were unable to get your Trend Micro Mobile Security program running on our mobile devices. trend-micro

  • Rated 2 out of 5 stars

    Haven't used yet

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used this as yet . Will update when I use it

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We hope you enjoy your free trial, JoDiva! trend-micro

  • Rated 1 out of 5 stars

    Horrible Best Buy service!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software disabled my operating system. Best Buy wouldn't help fix it!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    software

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not use this, but it was nice to have been provided. Others I know have used this with success.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's pretty good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really needed for my MacBook, but it's good anyway.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Graduation gift

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not used this product yet due to this is a gift.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this program but it gets annoying after a while.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Dont know

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not use it so neatly to say that i cant rate this product

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We hope you considering trying your Trend Micro security software, Nancy. trend-micro

  • Rated 5 out of 5 stars

    Best on Best buy purchase

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best on Best buy thanks giving purchase for the safety of the PC and mobile for 6 months on 3 device

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not a fan

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup is complicated. I recommend trying a different brand.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you feel that Trend Micro Internet Security was complicated to install, shopalot. We continually aim to simplify the software to make it easier for everyone to use. trend-micro

  • Rated 1 out of 5 stars

    Worthless.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No need for a resource hog when windows defender work is fine. Jus don’t click stupid links.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Freebie

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of trial subscriptions. Never downloaded freebie. Sure, it may be good, but I don't sign up for such unless it's something I think I'm going to use it long term. Already have other subs for such functionality that I prefer.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not plan to use your Trend Micro security subscription to protect your computer, dwb148. trend-micro

  • Rated 5 out of 5 stars

    Wowzers!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was happily surprised to learn this subscription includes security protection for my smart phone!

    I would recommend this to a friend