Customer Ratings & Reviews
- Model:
- TRE021800V012
- SKU:
- 6411155
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.
This summary was generated by AI based on customer reviews.
Impossible to load
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 10 failed attempts to load this I gave up and just depend on the preloaded security software that came with my laptop. Since I currently can't just take the computer into GeekSquad and get them to work on it.
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .Be sure you are visiting the special Trend Micro website for Best Buy customers to download the version that will work with the activation code for your subscription, Bill. You should have an email from Best Buy with the link.
Did not want this product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I actually never used this product. I already had another antivirus in place.
No, I would not recommend this to a friendApp wasn't available
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although this was included as free for 3 months, it could not be installed due to the app not being available. What good is it to offer something for free if people cannot install it because it's not available?
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .Please be sure to visit the special Trend Micro website for Best Buy customers to find the extensions that allow you to use your Trend Micro subscription with other devices, like smartphones, Windows in S Mode, and Chromebooks, EVL1. You should have an email from Best Buy with the link.
Unable to add software
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase this as part of a gift and unable to add software. GS not helpful
No, I would not recommend this to a friendgood deal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its free so why not buy the moniters and get a nice extra to a monster moniter.
I would recommend this to a friendWas free with purchase of a gaming monitor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was free with the purchase of a gaming monitor thought that was pretty cool
I would recommend this to a friendNope, it may work, but its just bloat ware to me
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't us it. Why? Windows Defender has come light years away from microsofts old anti-virus attempts. No reason to use a 3rd party anymore.
I would recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear that you prefer a different security program, Nightpoison.
Forced with notification
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I take receiving emails quite seriously. With that in mind, they force this product onto you when purchasing a device and then constantly bombard you with notifications that you haven’t installed it without any means of unsubscribing or refunding.
No, I would not recommend this to a friendNope
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't even use it, my laptop won't let me install it unless I take it out of S mode. And the HP laptop i purchased is terrible. Just want my money back for the whole transaction.
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .You should have received an email from Best Buy with a link to the special Trend Micro website for Best Buy customers where you can download the extension to protect your laptop running Windows in S Mode, Ughh. If you did not, please contact Geek Squad support to get the information for using your Trend Micro security software.
Part of package
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was part of the PC package. I did the job for the 6 months I had it. The Lenovo PC was slow and since I was afraid this was the reason I switched to a different protection. It did not help but I have not looked to change back.
I would recommend this to a friendDon’t use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money on this product it doesn’t work like expected
No, I would not recommend this to a friendNot sure what it covers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't really help much because terms are confusing
No, I would not recommend this to a friendMeh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Parental control ineffective Poor score in hands-on malware protection test Some poor scores in antivirus lab tests Limited licensing choices No firewall
No, I would not recommend this to a friendUnable to install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was unable to install this onto my tablet. It was a confusion of email addresses I used to order the tablet and didnt't have on the tablet etc. I tried twice and woud up totally frustrated.
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .You should have received an email from Best Buy with a link to the special Trend Micro website for Best Buy customers where you can download the extension to protect your tablet, KathyGN. You should be able to install Trend Micro Mobile Security on your tablet and connect it to a new email address. Please contact Geek Squad support to get additional help using your Trend Micro subscription.
Prevents games
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Prevented some games from running. Had to delete it
No, I would not recommend this to a friendBBreviewer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No Zero rating. It says ready to download but no link. Link in order is no more working. Its frustrating.
No, I would not recommend this to a friendAntivirus no funciona
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Antivirus don’t work, I can’t use that, it’s sad ☹️
No, I would not recommend this to a friendGood product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its pretty good as it was free but worth buying to protect for online scams.
I would recommend this to a friendHave no use
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In what day in age do you need this? The only reason im even able to review this is because it came free with something else i purchased.
No, I would not recommend this to a friendDidn’t need it after all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I needed it for my chrome book laptop that I purchased same day online and downloaded it and then read I didn’t need it and I downloaded right away. It was a waste of money because I will not use it.
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear that you were not satisfied with your Trend Micro security purchase, Steph. We hope you have tried the Trend Micro extension for Chromebooks; the download link can be found on the website listed inside the package and in the email from Best Buy.