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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1138 Showing 22,741-22,760 of 24,218 reviews
  • Rated 1 out of 5 stars

    Didn't come.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am sorry that It did not come with a box. I never thought about this until I saw this review.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Free but difficult to ignore!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already had available licenses for Norton and did not need this free bundled Trend Micro Internet Security software. I was able to disable it early, but was not able to turn off repeated emails from Best Buy to install this software.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are not interested in trying your Trend Micro security subscription to see how it compares to your existing security program, Ed2T trend-micro

  • Rated 1 out of 5 stars

    L

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service is absolute dog water frfr. Just grow up and pay for a big boy vpn/antivirus app like Surfshark or something

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not useful

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried to apply the activation code Best Buy shared, but it is not working.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Needed

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not into these aftermarket antivirus products. In my opinion the Microsoft Defender which is free and part of Windows 10/11 is more than enough to protect normal consumers.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer another security program, KC9KC9. trend-micro

  • Rated 1 out of 5 stars

    Sneaky sneak

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was bundled when purchasing a laptop. I didn't realize I was being charged. I had to return the laptop, and insist I be refunded for this software I didn't know was purchased.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not receive information about your complimentary Trend Micro Security subscription during your purchase, Fulchdog. trend-micro

  • Rated 5 out of 5 stars

    Looks amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We never really installed this or used it, but its nice to have free stuff.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    bad choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a hard time loading this so we called best buy and they told us to go to trend micro for help. we did and the person was rude and not helful at all so i decided against using Micro trend and will ask Best Buy for a credit

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you had difficulty installing your Trend Micro security software, Ikaikahan, and that you did not feel that you got the customer support you needed. trend-micro

  • Rated 1 out of 5 stars

    Didn't want

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not want this but best buy added it to my purchase anyways. $30 for something I will not use. I didn't notice till I saw my receipt at home.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not receive information about your complimentary Trend Micro Security subscription, Nothappy. trend-micro

  • Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth it. Windows Defender (which is built in to Windows) is all you need.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Kinda Useless

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont really need to use this and i think its quite uselless but maybe ill turn it on?

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    YEAHHHHH

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big fan of internet security, really great, yeah woo go internet security

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was unable to upload because it indicates that it has already expired

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trend Micro no use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would not let me put in my subscription. It would just be loading. I tried it in all of my devices my would not let me go through. Application also says not available in my country (USA).

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions and a link to the special Trend Micro website for Best Buy customers to download the version that will work with the activation code for your subscription. If you did not, please contact Geek Squad support to get the information for your Trend Micro subscription. trend-micro

  • Rated 1 out of 5 stars

    expired code

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    downloaded the free 6 month subscription that came with buying a new laptop, after installing product, subscription states it's already expired.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Cool

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Free is great then it's up to you to purchase or move on to the next one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible honestly. I got the phone version as well. And my account was hacked not to long ago regardless of this feature

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t download it, can use it…………………………………………………..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Still got a bug.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I try to download it and, I got a bug. I don't know a lot, but I know it was suppose to work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constantly gives notifications about signing up for the paid plan. I didn't notice any difference using this vs. standard Windows tools.

    No, I would not recommend this to a friend