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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1141 Showing 22,801-22,820 of 24,218 reviews
  • Rated 1 out of 5 stars

    6 month subscription, then pay more...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Free "subscription" to hook you into purchasing the product. Trend is a great product but should using it as a "value-add" is sneaky marketing.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your free Trend Micro software trial, AaronH. We hope you are able to enjoy a full subscription after the 6-month trial period ends. trend-micro

  • Rated 5 out of 5 stars

    security

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is pretty important when you buy a computer to get it safe

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Redundant

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't really used this nor do I think I need it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    did not buy this that I remember

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not sure what this is. I keep getting emails about it but don't remember purchasing it. If I did it was accidental. I have plenty of security on all my devices and don't really need another.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, ccubed. trend-micro

  • Rated 5 out of 5 stars

    antivirus

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good bargain, came with free trial willprobably keep using

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unknown

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot rate this program for incompatible software found which was my Webroot Secure Website and I do not want to delete it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Useless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is beond useless if you have any real internet security experience

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    garbage!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i installed this and got a message that the system needed to be updated for this to work. so i called the company and they tried to sell me an upgrade i said no and the hung up on me.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not have a good experience with customer services but we hope that you were able to get information about the needed updates. Often new versions of the security software become available; these are free and provide the newest protections from Trend Micro. trend-micro

  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased two laptops. 1st micro trend installed fine. 2nd micro trend was not successful and computer ran extremely slow. Contacted tech but they would not help unless I had a service plan. I will be returning this item.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear about your experience with tech support, Unsatisied10. trend-micro

  • Rated 1 out of 5 stars

    Lack of function, not worth to pay for it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is those "install and forget it" product. Even though you pay for the software itself, you need to pay extra for other services like what LastPass will provide. For the same price I prefer Kaspersky.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer to use a different security solution, Charles. trend-micro

  • Rated 1 out of 5 stars

    it's free for a reason

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    resource hog, not easily manageable. if you want something other than the standard AV that comes with Windows 10 go with ESET, VIPRE or Kaspersky. they'll be worth the money (you'll have to pay for Trend eventually)

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not impressed by your Trend Micro security subscription, andeker. trend-micro

  • Rated 1 out of 5 stars

    Don't Use

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All of these programs are garbage. They embed into your computer so that its impossible to get rid of them and then just annoy the tar out of you. Avoid at all costs.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't recommend using your Trend Micro security subscription, Clemke20. trend-micro

  • Rated 5 out of 5 stars

    Good security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy's 6 months subscription is more than one can ask for. This is the best that Best Buy can offer for all laptops and Tablets.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most of these programs prove slow and unhelpful. Just be careful out there folks. Free or not, no matter how much memory you have, useless.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Thanks for the feedback about using security software, Idongacha79. trend-micro

  • Rated 1 out of 5 stars

    I dont need it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I havent used it. I use the windows defender on my machines

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    There are better virus protections out there

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I followed all the instructions and was not able to install this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Owell

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used , forgot it came with the computer ....

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    So-so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Malwarebytes free version along with hitman pro will keep your system on point. This program, like norton and macafee and tons of others burrow into your system and you'll never be able to completely rid yourself of them.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are not interested in trying your complimentary Trend Micro subscription, Kotetsu. trend-micro

  • Rated 1 out of 5 stars

    Med

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Medium at best, does what it says (sometimes) not much more, would recommend something else tbh.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Windows built in virus scanner is far superior

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pain in the neck to use. Only ise this if the built in Windows security center fails for some reason.

    No, I would not recommend this to a friend