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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1142 Showing 22,821-22,840 of 24,218 reviews
  • Rated 5 out of 5 stars

    Sweet!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came free with the purchase of another product, awesome!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Choose differently

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought this would be a good cheap option. It’s OK not great. Resource hog.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really did not like the security that came with the computer. When the tech guy installed he immediately shut it down as it started to make changes on how my email was delivered. Tech guy said not to use it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you got such a negative recommendation, Walker22. Trend Micro security is a top-notch program for blocking dangerous files from affecting your computer; it doesn't change the way certified software, like email programs, are run. trend-micro

  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t use something that doesn’t work, so buy your electronics elsewhere

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unnecessary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not needed with built in protection from both Windows or Mac. At least it was free. But just not necessary to purchase separately.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer using built-in security programs, bdm24. trend-micro

  • Rated 1 out of 5 stars

    NEVER USE THIS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned the laptop I purchased unaware this was also part of the purchase. I did not receive a reimbursement for this purchase even though I returned the laptop. I DO NOT Recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Free but not free

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It kind of freemium-based Anti Virus. Better to use some good anti-virus from the first day than install this and changing later.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not very useful as already have anitvirus software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have antivirus software from other renowned and better services and there is no additional benefit for using this new product. For me it would be great if I would have been given a discount instead of this product.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're glad to hear that you are keeping your computer and personal information safe, Qamber though we are sad to hear that you are choosing a different program and will not be trying your Trend Micro subscription. trend-micro

  • Rated 5 out of 5 stars

    great security

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service for next 6 months and most likely will buy it !

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Better choices out there !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not satisfied with this product at all. I have installed it on my iPad and iPhone. It says you have 6 mos free but when you go to different features say free trial for 14 days then they charge you monthly.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry that you are not satisfied with the 6-months of free protection for your iOS devices, Desiree. Make sure you have signed in to the app with your Trend Micro account. Please let us help you if you are still not able to access the features with your free trial. trend-micro

  • Rated 5 out of 5 stars

    It

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product would recommend to use. Best Buy was great to

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects all your information. Great product would recommend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    dont use

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont use antivirus subscriptions that come with computers, they're a scam

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    never buy from from bestbuy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was double price then what walmart sells for. also bestbuy charge you restocking fee for any electrical product. so will never going to buy anything from them..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Scam software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scam software. MS defender works better. This is just a software that wants a subscription and then uses the same data MS defender uses.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, jagr200. trend-micro

  • Rated 5 out of 5 stars

    Great addition

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it because it was nice to get for free good addition

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good good Good good Good good Good good Good good Good good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sorry did not use due to we already have security software.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No Joy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent 45 minutes total over three separate occasions trying to get the program to download. All the download buttons were grayed out. I guess I got what I paid for!

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions and a link to the special Trend Micro website for Best Buy customers to download the version that will work with the activation code for your subscription, HPAllInOne. If you did not, please contact Geek Squad support to get the information for your Trend Micro subscription. trend-micro

  • Rated 1 out of 5 stars

    Trend micro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a freebie with my tablet. Downloaded software but the email subscription did give the numbers to fully activate it. Maybe it's my problem but not self explanatory.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Be sure to use your Product Activation Code when starting your Trend Micro security subscription, Benjie. This code starts TOEF. trend-micro