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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1147 Showing 22,921-22,940 of 24,218 reviews
  • Rated 1 out of 5 stars

    Not installing it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure I want to install it because my experience is it slows things down due to daily downloads or upgrades.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not helpful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still haven’t figured out how to download this software on my iPad. The instructions provided are not clear and glitch out when promoted to begin download.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Please be sure to visit the special Trend Micro website for Best Buy customers to find the app for Trend Micro Mobile Security for your iPad, lizzette. You should have an email from Best Buy with the link. trend-micro

  • Rated 5 out of 5 stars

    It was free

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came with my purchase, gimme them review points

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Did not receive

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not receive this with my purchase when I bought the monitor.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    dont need

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't want this, didn't need this and ignored it because I use AVG internet security!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Error with code

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I having issue to install it. When I add the code there is a error message "code is wrong" I was unable to use it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Already Had Internet Security Through Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Already had Internet Security Through Best Buy. Did Not Use

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Return

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it is free. After I did return a laptop. They couldn't give me my return from the (Trend Micro Internet Security) free! I dont know what happened. I still waiting for 30$ back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Useless

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not available for the US and will not allow me to download. this was useless to have due to me not being able to use it. highly do not recommend.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that there is an issue with region-detection on your device, dave. We recommend contacting Geek Squad customer support to double-check the settings on your device. trend-micro

  • Rated 1 out of 5 stars

    not for me

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought this apperntly with a purchase and decied to try it today and i guess it is expired? how can something i never used be expired.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not able to use your Trend Micro Security trial subscription before it expired, keeeem. Trial subscriptions begin on the date of purchase instead of the date of installation. trend-micro

  • Rated 1 out of 5 stars

    waste of money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    waste of money. Bestbuy adds this to our order as free and if for some reason, we return the item, they will charge you $30 even though, you didn't use it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear about your difficulties with your Best Buy experience, Karthik. trend-micro

  • Rated 1 out of 5 stars

    I wouldnt bother

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It wasnt really good i needd to download it and i dont want internet anymore becuae of the radio waves

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Antivirus

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't use it's okay to just get a free antivirus software kit

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the worst antivirus software I’ve heard of. It gave me a malware and I had to call Apple. Horrible horrible item and I only had my laptop a week.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro software. trend-micro

  • Rated 1 out of 5 stars

    Just another Bloatware

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage software meant to give the impression of something you need. If it's free, I can't really expect it to protect too much. (Or trust it to protect my equipment)

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't trust Trend Micro to protect your equipment, Devo. trend-micro

  • Rated 1 out of 5 stars

    Security Program

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not purchase. Already had and still have another product

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't use it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already have protection. I had to remove it....

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unable to install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unhappy with this product. Have yet to be able to install it. I keep having issues.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Caused problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seemed to think my new tablet was infected and took up a lot of memory. Was advised by tech support through my carrier to delete it. Have had no problems since . Scan ok on my carriers protection.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear about the experience you had with your tablet, Tdib. trend-micro

  • Rated 1 out of 5 stars

    Trend Micro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is garbage and a memory eater. Much better antivirus out there.

    No, I would not recommend this to a friend