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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1149 Showing 22,961-22,980 of 24,218 reviews
  • Rated 1 out of 5 stars

    Deleted this software.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I deleted this software because I have been using PC Matic for years and have never had any type of problem.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This program sucks. It does not protecr anythung all it wants is your credit card everytime you start up your computer. Don't install or buy this crap. Much better programs are out there.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not impressed with the level of security or the unique features included in Trend Micro Internet Security to keep your computer and personal information safe, Me112. trend-micro

  • Rated 1 out of 5 stars

    Secutity

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought when I bought the all in one computer you were giving me a gift of virus protection but when I got it,it was only for 6 months so I never used it.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your 6-month Trend Micro subscription, Sal12. trend-micro

  • Rated 1 out of 5 stars

    Didn't use it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for free with the purchase but I prefer webroot

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    ???

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t recommend this store! They don’t give the total refund

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Windows defender is better

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never buy an antivirus, they’re useless when windows has a free one built in.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't need it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure I need it. Seems like a way to generate revenue.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not receive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did NOT receive this. Or and email of how to get it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This product was not provided to me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product might be great but maybe not. I was sent a form to review it. I was not provided the product with my purchase. Maybe they will send me one after posting this review.

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We recommend contact Best Buy if you did not receive your Trend Micro serial number or installation information, Beargreath. trend-micro

  • Rated 1 out of 5 stars

    It was no good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After I installed it, my computer rebooted very slowly and when I tried to uninstall it, I had do a recovery on my laptop in order to remove it from my system

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro software, lightfoot. trend-micro

  • Rated 1 out of 5 stars

    Will not operate without additional payment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This added bonus claimed to provide a trial membership in a security service. Yet when attempting to set it up, demand was made for payment in advance. A rude way to generate new business.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear about this experience, MacBook. There should be no pop-ups for additional payments until your subscription expires and you are invited to renew. trend-micro

  • Rated 1 out of 5 stars

    Nope

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use windows defender works better then this gimmick software.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not sure if it worked

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My PC I purchased along with this seems to operate like its infected. Not sure if it's the PC or the internet protection I started using both the same day.

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      If you have concerns about your new PC, Artiste, you can contact Geek Squad for additional help. trend-micro

  • Rated 1 out of 5 stars

    No good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This used 253GB of disc space and my brand new computer would not work because it used all my disc space. Had to delete and put MacAfee back on.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We'e sorry to hear that there were issues installing your Trend Micro security software, Nogood. Trend Micro Internet Security uses 2.5 GB of disc space; not 253 GB. trend-micro

  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complete garbage, slowed down my computer like crazy since it sat ad spun in the background all the time especially on startup.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro software, BVEE. trend-micro

  • Rated 1 out of 5 stars

    Complete garbage

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

     complete garbage I did not know what this is. This is unnecessary.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not using this.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received as a bundled item with new Laptop purchase. Not using this item or any other 3rd party virus service.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not plan to use your Trend Micro security subscription to protect your computer, Herbert. trend-micro

  • Rated 1 out of 5 stars

    Why

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was supposed to be free but was still charged $20 for something I'll never use

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    do not buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    caused major issues with my main computer, most functions would not operate properly. tried to disable and uninstall, system froze up, requiring geek squad visit

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear about your experience, PatPat. It is very unusual for the software to cause severe problems like you describe with any computer. trend-micro

  • Rated 1 out of 5 stars

    Download didn’t work.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This accompanied a laptop that didn’t work, was no longer available for download after laptop was exchanged for one that actually powered on.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you weren't able to use your Trend Micro security subscription before your trial subscription ended, LouisvilleMom. trend-micro