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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 24218 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers praise the Internet Security + Antivirus for its overall performance, protection, and ease of use, including the straightforward installation process. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1155 Showing 23,081-23,100 of 24,218 reviews
  • Rated 1 out of 5 stars

    Not compatible with Chromebook

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why was I given this free security antivirus when I purchased my chromebook? If I cant even use it for the chromebook ? Very disappointed

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You can install the Trend Micro extension to protect your Chromebook, Chuckie. Visit the website listed on your packaging or in the confirmation email from Best Buy. trend-micro

  • Rated 1 out of 5 stars

    Sad

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally tried and expired after updating. Hard to uninstall on MacBook.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    What is it actually doing for me?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sorry, not impressed with the software package. I don’t see how it benefits my iPhone 6. I haven’t tried this package on my Air Mac. Maybe it works there,don’t know.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not enjoy the iOS app, MACK. We hope you try the Mac version on your Air. trend-micro

  • Rated 1 out of 5 stars

    Useles software (for me)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not use. I only use specific solutions that I purposefully select.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn’t work

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage products Best Buy sale don’t even work. How does this NOT work when it’s new out of the box

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that the software didn't work for you, Saveseacowz. The Trend Micro security trial subscription begins on the date of purchase and not the date of installation. trend-micro

  • Rated 5 out of 5 stars

    Useful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always making sure no weird websites are used to keep our computer functional and safe

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not my favorite

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not a huge fan of trend micro. I am a huge fan of Norton anti-virus. Most of the computers that I fix due to viruses have trend micro on them.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, Packerman8. trend-micro

  • Rated 1 out of 5 stars

    Activate right away or loss it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not activate right away so the code expired. I called but was they didnt help me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trend Micro Internet Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trend Micro Internet Security, huh??? This stuff shoulkd be built in and FREEEE, Paying is not good. Make this free and I give great review. Over and out.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your free Trend Micro Internet Security subscription, toque. trend-micro

  • Rated 1 out of 5 stars

    Maybe Not!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this free included in my new purchase. Apprehensive about installing this program as previous experience has not been pleasant. Not risking again.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't plan to try your new Trend Micro security software, JohannsMom. trend-micro

  • Rated 1 out of 5 stars

    Trend Micro - cant' download - app does not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I go to the icon to download on my ipad - I get a message App is not available in your country or region So now what??

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that there is an issue with region-detection on your device, mapo. We recommend contacting Geek Squad customer support to double-check the settings on your device. trend-micro

  • Rated 1 out of 5 stars

    Did not use had my own anti virus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not use i have my own security app that i have been using for years

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No thanks

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never use these “free” add in’s that come with PC’s and laptops. Just a way for them to stay an reoccurring subscription.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not plan to use your Trend Micro security subscription to protect your computer, Grace445. trend-micro

  • Rated 1 out of 5 stars

    Not sure as older version sent & cannot update

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OLder version and cannot even update, so totally useless.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not included with my shipment. Very disappointing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not needed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was given free with another purchase. Didn't want, didn't install.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Good Security Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product caused a lot of interference and problems with other software, and really slowed down processing across the board, even on an Alienware Laptop.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear about your experience, RWEA. trend-micro

  • Rated 1 out of 5 stars

    Slowed down everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slowed down everything. Installed stuff that I am still trying to get rid of over a year later.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro software, Larry. trend-micro

  • Rated 1 out of 5 stars

    why duplicate other

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, the laptop came with McAfee. I normally use Comodo. What do I need with another anti-virus? Second, Trend Micro has a bad reputation. Check forums.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You are correct that computers don't benefit from running more than one security program, Fixthescreen. We're sorry that you decided to use software from another company to protect your laptop. trend-micro

  • Rated 1 out of 5 stars

    Did not recieve

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new laptop was supposed to come with Trendmicro, however when I had Geek Squad start up the computer they installed Webroot since I already had a subscription.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not given the chance to try Trend Micro's security software, shirbert1962. trend-micro